Zscaler, Inc. announced innovations - ZDX Copilot, Hosted Monitoring, and Data Explorer - to its Zscaler Digital Experience?? (ZDX??) service. The new ZDX Copilot, an AI assistant, instantly analyzes and harness knowledge from over 500 trillion data points daily across users, devices, networks, and applications, to provide IT operations, service desk, and security teams insights they need related to digital experience and performance.

Teams can ask sequences of questions to effectively converse with Copilot, which uses Generative AI, to review high-level trends and progressively narrow results down to specific actionable insights. ZDX Copilot delivers numerous benefits across IT and security: Service desk teams can isolate root cause of user complaints to efficiently triage tickets, and collaborate with other teams; they can also easily look up technical information; Networking teams can conversationally perform deep analysis across networks, applications and regions to identify trends or find opportunities for optimization; Security teams can ensure that their services are performant at all times, and instantly expose root cause of issues and affected parties when performance lags; IT leaders can conveniently extract and present digital experience trends and performance insights to show progress, or to identify new opportunities. Zscaler also announced the early availability of Zscaler Hosted Monitoring, a service that helps IT operations teams continuously monitor availability and performance of applications and services from globally distributed monitoring infrastructure on Zscaler's global cloud.

With Hosted Monitoring, IT teams can: Ensure that external websites perform at their best, no matter where customers are located; Monitor SLA compliance for applications and services purchased from SaaS, cloud, datacenter, or network providers; Conf confidently roll out new applications or expand into new regions as businesses grow, whether organically or through M&A. Zscaler Digital Experience has also introduced Data Explorer, which enables IT teams and leaders to easily build and share customized reports that visually correlate data drawn from diverse datasets, contextualizing it for their businesses.