eGain Corporation announced that Rogue Credit Union has deployed its top-rated solution to assist contact center agents and retail bankers across the business. To address these challenges, Rogue Credit Union replaced their legacy knowledge system with the eGain Knowledge Hub. To start with, the solution was deployed over six hundred contact center agents and other internal employees to handle member queries across a broad range of topics, including transactions, promotions, account opening, and credit cards for personal, business, and specialty account holders.

Since go-live, agent adoption of knowledge has increased by 40% and answer effectiveness has surged by 47%.