Descartes Systems Group announced that Wren Kitchens is using Descartes' dynamic appointment scheduling, route planning and optimisation solution to improve surveyor productivity allowing them to complete 56% more customer appointments and significantly reduce its overall 'cost per appointment', which has saved the company PS2 million annually. The solution has dramatically improved the productivity of Wren's surveyors, who typically visit a customer's home to provide estimates for kitchen or bedroom renovation projects. Descartes' routing solution is part of its cloud-based last mile delivery solution suite, which helps distribution-intensive companies improve operational efficiency and customer experience.

It supports dynamic delivery requirements, including same-day delivery, by offering flexible, efficient and cost-effective time windows and delivery options. Using advanced optimisation technology, the solution reduces the distance driven per delivery to maximize delivery capacity and optimize the productivity of mobile resources. With an integrated GPS-based mobile application, the solution coordinates drivers, dispatchers and call centers to ensure routes are executed according to plan and exceptions are handled efficiently.

Electronic proof of delivery (ePOD) captures delivery details and streamlines the delivery process, and self-service customer engagement allows customers to track orders in real-time. Additionally, the solution improves delivery sustainability through increased route productivity, which lowers CO2 emissions per delivery, drives fuel savings and eliminates paper manifests and documents.