TDCX announced that it had partnered with Volvo Cars in going the extra mile for its customers in several markets in Europe. The company provides customer care services in more than seven languages across multiple channels including phone, email and social media. Through the collaboration, customers are served in their native language and enjoy faster response times as well as a seamless experience across their preferred channels.

TDCX has set up CX teams for Volvo Cars in Romania and Türkiye, serving as a hub to serve customers in Europe. These locations were chosen due to their skilled talent pools and CX expertise, which can support business operations and growth. To support its customer service specialists in serving Volvo Cars' customers efficiently and effectively, TDCX also plans to implement innovative digital tools that provide greater insight into the customer's history and their potential needs.

This enables the specialists to understand the customer better, reducing the duration of the interaction and speeding up the resolution process.