Netcall plc announced the launch of Liberty Converse CX, its next generation AI-powered contact centre solution. Liberty Converse CX uses a blend of AI and intelligent automation to enhance Netcall's Customer Engagement proposition with a cloud-native contact centre solution, expanding the Group's addressable market and increasing competitive differentiation. The launch supports an increasing number of organizations moving their customer service solutions to the cloud to leverage the power of process automation, connected workflows and AI.

Available as a tightly interlinked solution on the Liberty platform, Liberty Converse CX gives customers access to Liberty's process automation, rapid application development and AI-powered capabilities, including Interaction Analytics, Generative AI chatbots, and Agent Assist. This allows customers to automate tasks that slow down teams and implement analytics and decision-support tools to drive better outcomes. This strengthens Netcall's position in a growing market, with investment in cloud contact centre capabilities expected to accelerate1 as organizations look to modernize insufficient infrastructure which causes cost and process inefficiencies, time consuming management and disjointed customer experiences.