Medallia, Inc. announced that Daniel Brousseau has joined Medallia as the Senior Solutions Principal for the Financial Services industry sector. Daniel joins Medallia after serving as SVP and Head of Client Experience at City National Bank (an RBC Bank) where he led the buildout of the enterprise CX function. Previously, Daniel led customer experience strategy consulting at the national consulting firm West Monroe, and he established and led the global Customer Experience Consulting practice at Forrester Research. At Medallia, Brousseau’s work focuses on helping financial services leaders drive performance and business outcomes through continuous customer and employee experience improvement. He advises Medallia clients and prospects on experience strategy, stakeholder alignment, journey transformation, customer engagement, operationalizing customer data insights and feedback management, and managing change.