Medallia, Inc. announced Bill Staikos has joined the company as Senior Vice President of Industry Solutions. With more than 25 years in financial services and a primary focus on driving customer and employee experience excellence, Bill is a recognized client advocate with proven expertise in envisioning and executing holistic customer-centric strategies Staikos previously served as the Head of Customer Experience at Freddie Mac where he was responsible for the creation, execution, and measurement of the Customer Experience strategy across Freddie Mac’s $2.3 trillion single family guarantee portfolio.