ibex announced that Jim Ferrato, Chief Information Officer, will retire June 30, 2024. Ferrato has served as CIO of ibex since 2015. His leadership has been instrumental in the company?s success, from building its BPO 2.0 technology platform to ramping up thousands of remote employees during COVID.

Ferrato also led the development of ibex?s Generative AI-powered Wave iX customer experience solutions suite, which delivers advanced, hyper-personalized, and intelligent customer and brand interactions that drive revenue. During Ferrato?s tenure, ibex and its CX technology solutions have consistently been recognized for excellence, including the 2024 Artificial Intelligence Excellence Award; Customer Experience Innovation Award (2023 and 2024); and Contact Center Technology Award (2022, 2023, and 2024). Ferrato's career spanned more than 35 years in the information technology space, with senior leadership roles at ACCENT Marketing, Protocol Global Solutions, Aspect Communications, and Stream International.