Eckoh plc announced a partnership with RingCentral where it will provide RingCentral's contact centre security requirements in the US and beyond. The Eckoh Secure Engagement Suite of SaaS-based security products and services not only helps clients to be PCI-DSS compliant, but also helps their contact centres be truly secure by ensuring that sensitive payment data never enters their environment. Furthermore, it helps them deliver better customer experiences across every channel, boost agent productivity, reduce costs, and increase customer satisfaction.

Eckoh's patented solutions ensure that sensitive payment and personal data never enter the contact centre environment when a payment is taken, giving a simple and effective way to minimize fraud risk, secure sensitive data and maintain PCI DSS compliance. These proven solutions secure 'card-not-present' payments made through any engagement channel including the phone, web chat, digital messaging applications or through an automated bot. They also allow digital payments to be taken securely with popular eWallets such as Apple Pay, Google Pay and PayPal as well as other methods such as open banking.