Vimeo : Q3 2023 Shareholder Lette

Q3ʼ23

Shareholder Letter

November 6, 2023

Dear

Shareholders,

Adam Gross, Interim CEO

As I approach my first full quarter as interim CEO, I want to share my observations on Vimeo, and thoughts about what's ahead for the company.

First, I want to thank the Vimeo community - our employees, our customers and our millions of enthusiastic video creators

• for the warm and supportive welcome I've received. I recently visited some customers in the media and entertainment industry, and it's exhilarating to see the innovation and success they are having using our products. And a few weeks ago I joined hundreds of filmmakers in New York for a screening to celebrate the 15th anniversary of Vimeo's vaunted Staff Picks program (you can see these for yourselfhere). The passion and creativity on display was a reminder of how much possibility and power remains for Internet video, especially when control is put in the hands of more people.

As Vimeo approaches its third decade, our brand remains in an impressive tier of Internet companies. I don't think I've encountered a single person who hasn't at least heard of us, and more often than not I'm met with wide-eyed excitement as someone shares their experience with our products and community, an incredibly powerful testament to a software product. That strength is reflected in our Internet presence, where tens of millions of people are interacting with our products each month - and over one million becoming registered users - largely through highly efficient organic discovery. And the strength of our cash position continues to grow, keeping us on solid footing with a wide array of investment opportunities moving forward.

For all we've accomplished, I believe we are still spread too thin and going forward, less will yield more. A healthy dose of simplification, alignment and focus can be a powerful accelerant for the company. We are well underway with the process of unifying our products to create consistent experiences across Vimeo. In the last few weeks we've launched updates to our customer acquisition and conversion surface area, and released a newly unified suite of marketing solutions. Combined with our existing community and traffic, these innovations offer the potential to unlocking organic product led growth and efficient customer acquisition.

This simplification and unification needs to extend to the portion of our business served by our sales team as well. Historically we've made investments in sales as we've grown our Vimeo Enterprise product line, but, as we look to scale from here, we see real opportunities for efficiency. From how we generate pipeline to our growth and renewal motions, I believe tighter processes can lead to better results with less wasted effort.

All these efforts to grow sustainably by simplifying our go to market and streamlining our approach will require investment of time and resources. Fortunately, we have returned Vimeo to profitability, generating meaningful free cash flow. With our healthy gross margins, and our focus on cost control, I am confident we can create the additional investment dollars that may be needed to achieve predictable and sustained revenue growth in the years to come, even if that may impact margin in 2024.

Finally, as video has become increasingly important to businesses and the Internet, Vimeo's brand has unique relevance and trust. As we simplify and focus our business and strategy, I am focused on bringing new clarity to our brand, and ultimately to our ability to become a strategic partner for our customers.

I want to reiterate my gratitude to our extended community, and look forward to keeping you updated on our progress.

Thx, Adam

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Q3 Financial

Overview

$100M	$106M	79%	$8M	$13M	$291M
Total Bookings	Total Revenue	Gross Margin	Net Income	Adj. EBITDA*	Ending Cash

Vimeo has made good progress in 2023, and we have plenty more to do to achieve our goal of delivering sustained profitable growth to our shareholders.

In Q3, we moved topline growth in a positive direction. Bookings grew for the first time in 2023, and our revenue growth improved from down 8% in Q2 to down 2%. Importantly, we improved our year-over-year bookings and revenue trajectory in our biggest product area, Self-Serve & Add-Ons, something we know we must do at a sustained level to regain total bookings and revenue growth over time.

In Q3, we continued to progress on our bottom line profitability as well, delivering net income of $8 million, or 8% of revenue, and Adjusted EBITDA* of $13 million, or 12% of revenue. This may be a somewhat higher level of margin than we deliver in coming quarters as we balance investment and growth, but we are pleased it shows some of the profit capacity of the Vimeo model.

Looking

Forward

For the fourth quarter of 2023, we expect revenue to be above $100 million, and Adjusted EBITDA to be in the high-single digit millions of dollars. Our Q4 guidance implies that we continue to expect revenue to be down mid-single digit percentage points for the full year compared to the prior year, and now expect Adjusted EBITDA to be between $27 million and $30 million.

We were encouraged to deliver Q3 bookings growth, but our return to sustained growth is likely to be non-linear. In Q4, we expect bookings to decline in the mid single digits year-over-year. While we still believe we are on a path to turn Vimeo back to growth (bookings growth typically precedes revenue growth by a couple quarters), we are working on our 2024 budget and our revised outlook for when we expect to see a sustained turn in bookings and revenue.

*Adjusted EBITDA is a non-GAAP measure. For a reconciliation see page 16.

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Bookings

& Revenue

Total bookings grew 4% in Q3 and total revenue was $106 million, down 2% year-over-year, both enjoying improved rates of growth as compared to Q2.

99.3		99.9	108.1	106.3
96.2	100.1

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Vimeo

Enterprise

Q3 Vimeo Enterprise bookings growth was 55% and revenue growth was 53% year-over-year. Looking at the dynamics that fuel this product's trajectory, Q3 Net Revenue Retention was over 100%. Subscribers grew 46% year-over-year to 3,000 and ARPU was up 5% year-over-year.

We had some impressive customer wins in Q3. Boston Consulting Group EMEA signed for e-learning, Forrester Research for marketing on web and social, Tory Burch for live performances, Shutterstock for executive communications, and Justworks, Omni Hotels & Resorts, Alarm.com, SHEIN, and Oxford University all signed to use Vimeo to organize and manage their videos. At the same time, we continued to advance our enterprise offering, particularly for our largest customers with features like HIPAA provider compliance, international access, and user controls.

While we expect Vimeo Enterprise to continue to grow at a healthy clip, we did see some new headwinds on the pipeline side in Q3 and into early Q4. Specifically, we saw pipeline decrease throughout the quarter with a larger impact in SMB than for large customers. We believe this is largely due to execution issues that are being addressed, and that the macro environment may also have had some impact.

Near term execution headwinds aside, our enthusiasm for the opportunity in Vimeo Enterprise remains strong, as does the outlook to deliver healthy double digit growth in this product. We believe we have a compelling offering at an attractive price point in the video market. Our confidence here also comes from user statistics such as seats filled and monthly active team users, which were up more than 100% and 98% year-over-year, respectively.

17,937 19,847 20,848

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Self-Serve

& Add-Ons

					We continue to believe we can put ourselves in a position to grow
					bookings and revenue in our Self-Serve& Add-Ons offering but
					progress has been slower than we had hoped entering 2023.
					While still declining, Self-Serve & Add-Ons saw improvement in the
					rate of decline of top line performance in Q3. Bookings was down
					4% and revenue was down 6% year-over-year, 4 and 3 percentage
					point improvements compared to Q2, respectively. In Q3,
					subscribers were down 9% year-over-year, a rate similar to Q2,
					offset by an ARPU that was up 3% year-over-year and 3%
					sequentially.
					The improvement in the Q3 year-over-year rate of bookings decline
					compared to Q2 was driven by an improvement in the trajectory of
					new bookings due to better traffic trends and a slight increase in
					conversion in Self-Serve. Bandwidth Add-Ons renewal bookings
					also improved. While retention rates remained relatively stable for
					Self-Serve, the dollar amount of renewal bookings was down
					year-over-year due to a lower base of bookings up for renewal.
					After a year of product simplification work, we believe we are at a
					place where our product can and should be able to speak for itself,
					so we are looking at shifting customer acquisition to be more
					product rather than marketing led. We are opening up our product
					to more free users as we believe that they are more likely to buy
					after trying. We are fortunate to have a funnel of millions of free
					users to source from - it is among the many assets we have built
					over the last decade. Additionally, we believe a stronger product
					focus should benefit retention over time. Shifting in this direction
					could cause some headwinds on new bookings in 2024, but we
					believe we will generate more, and higher margin, long term
					revenues.
					We continue to believe that Self-Serve & Add-Ons can and will
		$196		$202	return to being a growth driver for Vimeo, but that it may take more
$190
			time to achieve growth as compared to our previous expectations.

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Other

Our strategy with Other is to continue operating OTT efficiently, providing a high-value service for our customers while scaling back on growth investments, and deprecating certain products other than OTT in this area.

Other bookings were $14 million in the quarter, down 1% year-over-year. In Q3, Other was positively impacted by a large OTT renewal closing that had previously been expected to close in Q4, which in turn will negatively impact Q4. Given our limited investment in this category, we expect continued year-over-yeardeclines in Other.

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Expenses

& Profitability

We continue to manage our expenses carefully in this environment.

On the cost of revenue front, we optimized our hosting and customer care costs further in Q3, which drove GAAP gross profit of $84 million and non-GAAP gross profit* of $85 million yielding GAAP gross profit margin of 79% and non-GAAP gross margin* of 80%.

		77%		79%				77%		80%
75%				75%

Total GAAP operating expenses were down 25% year-over-year and non-GAAPoperating expenses* were down 11% year-over-year. We reduced both compensation and non-compensation expenses, and Q3 headcount was down 12% year-over-year.

*See reconciliation of GAAP to non-GAAP measures starting on page 15.

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Expenses

& Profitability

In sales and marketing, our focus is on efficiently building and expanding relationships with users. In Q3, we reduced less efficient paid marketing spend. GAAP sales and marketing expense was down 16% year-over-year and non-GAAP sales and marketing expense* was down 11% year-over-year to 33% of revenue, down 3 percentage-points compared to last year.

In research and development, our focus is on investing in a growth-driving product experience in the most efficient manner possible. Q3 investments included an enhanced video editor with custom branded and viewing experiences and improved marketing integrations. In Q3, GAAP research and development was down 33% year-over-year to 22% of revenue, and non-GAAP R&D* was down 13% year-over-year to 20% of revenue*, improvements of 10 and 2 percentage-points compared to Q3 of last year, respectively.

In general and administrative, our focus is on driving efficiency and scaling operations over time. In Q3, GAAP G&A was down 30% year-over-year to 17% of revenue. Non-GAAP G&A* was down 9% year-over-year in Q3, or 15% of revenue, down one percentage point versus Q3 of last year.

Our stock-basedcompensation strategy includes a commitment to manage burn and dilution. Stock-based compensation expense was $7 million in the quarter, down $12 million or 63% year-over-year.

Other income was $4 million in the quarter, as our cash balances are yielding strong returns in this higher rate environment. Amortization of intangibles decreased by $1 million year-over-year due to certain assets related to the Magisto acquisition reaching the end of their useful life.

Net Income was $8 million in the quarter. Both Basic and Diluted EPS were $0.05. Adjusted EBITDA* was $13 million in the quarter, an $11 million improvement compared to the prior year period.

8%

12%

(12)%

(20)%

1%2%

*See reconciliation of GAAP to non-GAAP measures starting on page 15.

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Balance Sheet

& Cash Flow Highlights

We ended Q3 with $291 million in cash and cash equivalents, up $18 million compared to the prior year period. Accounts receivable, net was $25 million in Q3, down $6 million compared to the prior year quarter due to our improved collections processes. Accrued expenses and other current liabilities was down $13 million year-over-year primarily due to the resolution of earn-outs related to prior acquisitions.

Net cash from operating activities was $17 million in the quarter, up $7 million from the year-ago quarter, with the improvement driven by improved operating income, interest income from our significant cash balance, and the cash impact from a restructuring in Q2 of last year. Free Cash Flow* was $17 million in the quarter, up $3 million from the prior year period.

Video

Conference Call

Vimeo will live stream a video conference to answer questions regarding its second quarter results on Monday, November 6, 2023, at 5:00 p.m. Eastern Time. This live stream will include disclosure of certain information, including forward-looking information, which may be material to an investor's understanding of Vimeo's business. The live stream will be open to the public at https://vimeo.com/investors.

*See reconciliation of GAAP to non-GAAP measures starting on page 15.

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