USU Software : Named a Strong Performer Among Top ESM vendors

02.03.2022 |

Martin Landis

Forrester Research identified and scored the 15 most significant vendors of Enterprise Service Management tools and presented the results in its report "The Forrester Wave™: Enterprise Service Management, Q4 2021". We are proud to share the news that USU has been named a Strong Performer by Forrester.

We Offer our Solution to Demanding Customers

According to the Forrester report "…USU provides a robust tool, allowing organizations to pursue advanced automation workloads." Further, the Forrester report states "Enterprise service modules are superior, including HR, facilities, corporate services, legal, and more."

We Drive Digitization Throughout the Company

According to the Forrester report, "ESM platforms … increasingly occupy positions of business criticality". Even though USU already received the highest possible score in the Enterprise Service Modules criterion from Forrester, USU continues to invest in its solution.

Our ambition is and will remain to be a top vendor for both Enterprise Service Management and IT Service Management solutions.

We Empower Mobile Users

The time employees are working from remote locations has been pushed by the Covid crises and it certainly will remain on a high level. USU has received the highest possible score in the "Mobile and other channels" criterion. We make it possible to support users anytime, anyplace and through any client device.

We Give Service Owners Control

Using Enterprise Service Management solutions drives the service-oriented way of collaborating within the enterprise. To enable high quality services on a continuous basis, service owners must be able to define and measure service levels, monitor services and incorporate feedback from the consumers. USU has received the highest possible score in the "Service portfolio enablement and reporting" criterion. At USU, we allow service owners to take over full responsibility.

We Offer Flexible Deployment Options

One of our differentiators is that the USU software is available both on-premises and as SaaS. For the SaaS offering customers can choose among different clouds and regions to achieve the data protection level they need. Forrester gave the highest possible score in the criterion "deployment & administration".

Get your copy of The Forrester WaveTM Enterprise Service Management, Q4 2021.

Want to see USU Enterprise Service Management in action?

Topic:Enterprise Service ManagementForrester Wave

Share article:

Martin Landis

Martin Landis began his professional career as a software developer and joined USU in 1999. There he was responsible for implementing USU solutions for many well-known customers, first as a project manager and later as a business unit manager. This was followed by the positions of Product Manager, Head of Presales and Global Sales. As Business Unit Manager, Martin Landis has been responsible for marketing USU products in the Valuemation division since 2015.