Dialpad, Inc. in partnership with T-Mobile announced the general release of Ai Recaps and a three-year extension of the exclusive partnership between the two companies. Starting March 14, 2024, Dialpad and Dialpad from T-Mobile business customers using Dialpad get new AI-enabled features, including Ai Recaps ? delivered with 100% uptime service level agreements (SLAs) ?

on 5G network. Ai Recaps is developed on Dialpad's proprietary DialpadGPT. Ai Recaps leverages over six billion minutes of Dialpad?s proprietary conversational data to provide precise, customized insights.

This launch is a game-changer for business communication, all thanks to Dialpad's advanced technology teaming up with T-Mobile. Since announced their strategic partnership in 2021, Dialpad and T-Mobile have been exploring new technologies to help customers transform their businesses with cutting-edge communication solutions. That's why, in addition to partnering on AI innovation, Dialpad is part of T-Mobile?s unique 5G Network Slicing Beta, which is aimed at significantly improving video calling experiences.

As Dialpad?s exclusive operating partner in the U.S., T-Mobile is able to offer business customers Dialpad?s full suite of AI-enabled benefits. With general release comes an expansion of those benefits with new features including: Auto-Save to CRM: Sales professionals can now seamlessly integrate summaries into customer relationship management records, helping keep track of interactions and reducing record-keeping time. Easy Sharing and Request to Share: Users can quickly share or request summaries for any call or meeting to better collaborate and prepare for improved interactions.

Customizable Summaries: With Ai Recaps, customers can now customize their summary preferences, selecting either bullet points or full sentences, and adjusting the length to either brief or detailed. Easy Read Transcripts: Call transcripts now automatically remove filler words with improved grammar and punctuation for enhanced readability. Scheduling Assistance: With context-based suggestions and follow-up actions, users can efficiently plan future events following a conversation.

Van Horn Automotive Group has utilized Dialpad?s Ai products on T-Mobile?s network to improve employee training effectiveness by 20% and has since added Ai Recaps to its tech stack to further improve business functionality. Its use of Dialpad marked a strategic move to empower its teams with tools that could keep pace with its dynamic business needs. With Ai Recaps, Van Horn employees are able to cut down significantly on note-taking time during meetings, helping them focus on what they do best ?

automotive excellence and great customer service. Dedicating $50 million to Dialpad Ai Labs and the launch of new features, Dialpad has upgraded and released products such as Ai CSAT, Ai Scorecards, Ai Playbooks, Ai Coaching Hub and PII Redaction to further provide real-time support for sales, customer service, and team collaboration. Together, Dialpad and T-Mobile are on a mission to evolve features that enhance the user experience and business productivity.