Quadien announced that Royal Mail has joined the Parcel Pending by Quadient Open Locker Network under a multi-year contract. With the aim of offering a new customer service and a great customer experience, Royal Mail will start offering returns and outbound drop-off services in an initial c. 200 sites by May 2024, with the expectation that Royal Mail will ultimately use lockers in 3,000 locations as the UK network grows in the coming years. Utilizing Quadient?s open locker network, available close to the communities in convenient locations such as Rontec and MFG forecourts, Stonegate Group pubs and APCOA parking sites, Royal Mail will start by offering the ability to drop off returns or send parcels in branded and dedicated Drop Box units.

This will be expanded in the future to include the collection of items sent directly to lockers and the redelivery to a locker. Royal Mail is the largest carrier to join Quadient?s Open Locker Network, along with other key players such as Evri, DHL, DPD and UPS. The outdoor and indoor Open Locker Network allows consumers to send, return and pick up parcels at a time that suits them.

The network includes Quadient?s award-winning Parcel Pending Drop Box lockers with built-in label printers, that allow consumers to easily ship merchandise returns and other parcels without needing to have a pre-printed label or access to a printer at home. Quadient is rapidly establishing strategic partnerships with retailers and other organizations for secure premium locations to accelerate its open locker network expansion across the UK. The lockers bolster foot traffic and added convenience for consumers at those locations.

Quadient also operates open locker networks in Japan and France and is a leader in multifamily parcel lockers in the USA.