Delta unveiled plans to offer free Wi-Fi for all in partnership with T-Mobile and introduced Delta Sync, the foundation of personalized travel, with an ecosystem of experiences that put customer needs and preferences at the center of the journey.
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In the first week of 2023, Delta announced firsts of its own, becoming the first major
Delta returned to CES-the world's largest consumer technology conference-in 2023. CEO
At CES, Delta unveiled plans to offer free Wi-Fi for SkyMiles Members in partnership with T-Mobile and introduced Delta Sync, the foundation of personalized travel, with an ecosystem of experiences that put customer needs and preferences at the center of the journey.
'No one better connects the world than Delta, and no one better connects the sky,' Bastian said. 'It's the last frontier of connection that exists.'
Rolling out in 2023, Delta Sync is underpinned by SkyMiles membership and catalyzed through free Wi-Fi to deliver personalized and exclusive in-flight entertainment, more ways to enjoy your favorite onboard food and beverage, and exclusive partnerships with top consumer brands coming this year.
'Who you trust with your travel experiences matters,' Bastian said. 'The reason we can even make the announcement, make the billion-dollar investment is because of the people of
DELTA LEADERS TAKE STAGE
While Delta's headlines catalyzed the buzz, Delta's leaders offered context and perspective, joining panel discussions on everything from sustainability in travel, to tailored customers experiences, to fostering corporate culture with emotional intelligence.
The new opportunities enabled by free Wi-Fi and Delta Sync to better reach and serve customers was the focus of remarks by SVP and Chief Marketing & Communications Officer
Delta SVP and Chief Marketing & Communications Officer
'The future of this industry is going to be defined by
Delta SVP - Customer Engagement & Loyalty and CEO - Delta Vacations
Delivering the right message to the right customer at the right time is a focus for Delta.
'This is when we want to meet customers exactly where they are. For us, that is ensuring that they have a personal relationship with Delta.' -
Linking digital and physical experiences is at the core of connecting with customers in a way that ensure each moment feels made for the individual.
'The power of membership, which allows us to better know our customers, is the really big take-away.' -
In a discussion centered on emotional intelligence, where the workplace needs leaders that embrace empathy, vulnerability and compassion, EVP and Chief Customer Experience Officer
In a discussion centered on emotional intelligence, where the workplace needs leaders that embrace empathy, vulnerability and compassion,
'Emotional intelligence has been a part of Delta since day one. As leaders if you're not showing empathy, compassion and vulnerability from time to time with our people, then how do we expect them to go forward and do that with 200 million customers a year?' -
Chief Sustainability Officer
Chief Sustainability Officer
'I think a more sustainable future and more sustainable products leads to a better customer experience. We are still identifying the opportunities that are just going to get better and better in aviation.' -
'WONDER WINDOW' AT ARIA
Delta SkyMiles and
Members of Delta SkyMiles and
1 U.S. carrier with more than 30 million DOT enplanements, July-
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