LSL Property Services : Living Responsibly Report 2023

LSL Living Responsibly Report2022

LSL

Living Responsibly	2022 IMPACT	DIVERSITY	INCLUSION	COMMUNITY	ENVIRONMENT	GOVERNANCE
April 2023

About our reporting

This report provides a summary of LSL's Living Responsibly Programme which includes our Environmental, Social and Governance (ESG) performance for the year ended 31 December 2022.

Our work contributes to a number of the UN Sustainable Development Goals (SDGs) and where relevant we have highlighted this link within the report.

This report complements our Annual Report and Accounts 2022 which includes our Taskforce on Climate-related Financial Disclosure (TCFD) and the Environmental Agency's Energy Saving Opportunity Scheme (ESOS) disclosure statement.

How to navigate this report

Use the navigation bar at the top of each page to jump to sections of interest.

We use a colour coding system throughout our reporting, so you can see which of our priorities we are referring to:

Contents

Summary

Our 2022 Impact	3
Foreword	4
Living Responsibly Strategy	5
Act	ion	6

People

Increasing the diversity of our Board and our workforce	9
Inclusion, Diversity and Equity strategy	10
Diversity indicators	12
Building an inclusive culture where colleagues are
supported to thrive	14
Place
Supporting colleagues to connect with our communities	18
Financial Services	19
Surveying & Valuation	20
Estate Agency	21
Minimising our environmental footprint	23
Climate transition plan	24
Financial Services	27
Surveying & Valuation	29
Estate Agency	30

Governance

Ensuring excellent governance	32
Living Responsibly governance	34
Appendices	35

LSL

Living Responsibly	2022 IMPACT	DIVERSITY	INCLUSION	COMMUNITY	ENVIRONMENT	GOVERNANCE
April 2023

Our 2022 Impact

In 2021 we established our Living Responsibly Priorities, and during 2022 we have been working to embed the programme and build momentum across the Group. We are proud of the progress we have made, but know there is more to do.

The Right People

Doing the Right Thing

In the Right Way

Increasing Diversity

• Group-wideInclusion, Unconcious Bias and Hiring Manager training.
• Building data capability for analysis of demographics.
• Improvements and introduction of key diversity policies.
• Achieved Disability Confident
  Employer status.
• Signed up to the
  Confederation of British
  Industry's (CBI) Change the
  Race Ratio.

14%of new colleagues identify as minority ethnic

13% increase in the proportion of colleagues identifying as minority ethnic

Inclusive Culture

• Inclusion and Diversity Forum ready to launch initial wave of colleague affinity groups (LSL
  Voices).
• Refresh of Employee Engagement Forum composition to strengthen feedback channels and engagement across the Group.
• Improvements in annual survey data collection and analysis.

60%response rate in employee annual survey

7%increase in Group Learning and Development investment

120 apprentices across the group

Investing in

Communities

• Four coordinated Group-wide community focussed activities
• • Spring clean week.
  • Act of kindness week.
  • Foodbank week.
  • Goodwill month.
• Matched funding pilot.
• Volunteering day pilot in Financial Services.

Progress*

200%increase in Group charitable donations

£7k colleague matched fund raising in pilot scheme

4 successful Group-wide community engagement initiatives

Environment

• Environmental Working Group progressing Scope 3 emissions analysis.
• Good progress made against environmental targets.
• Updated supplier code close to launch.

Scope 1 emissions reduced

21%

From 2019/20 baseline

Scope 2 emissions reduced

98%

From 2019/20 baseline

Emission reduction in line with

1.5⁰C trajectory

Excellent Governance

• Director training undertaken and Director toolkit development in process.
• Board composition reviewed and recruitment for vacancies underway.
• Audit of subsidiary governance undertaken, with improvements being implemented during 2023.

Executive Director remuneration includes explicit ESG performance- related component

* ESG reporting year is January to December however emissions data reporting is October to September.

David Stewart Group CEO

our names to.

Debra Gardner

LSL

Living Responsibly	2022 IMPACT	DIVERSITY	INCLUSION	COMMUNITY	ENVIRONMENT	GOVERNANCE
April 2023

Foreword "

I'm delighted to introduce you to LSL's Living Responsibly Report for 2022. In it you will find further information about the steps we've taken to limit

our impact on the environment, to make a positive contribution to the communities in which we operate and become a better place to work. In it, I also hope you will find evidence of our real commitment to bringing these important issues to life, so that we deliver on the substance and not just the form of our Environmental, Social and Governance strategy.

To do this, I'm incredibly grateful for the enormous support that has been given by staff right across our business. Whilst we have policies and targets to back up our strategy, it is the many colleagues that have so enthusiastically stepped forward to work with the Board and Senior Management Team that are the heart of our programme and its driving force. From our Employee Engagement Forum, to dedicated working groups looking at Inclusion and Diversity, Community Action and the Environment, through to the recent launch of LSL Voices, I have been struck by the quality of challenge provided and insight added. I'd like to place on record my sincere thanks to everyone involved.

I'd also like to thank our shareholders and our business partners for their support. We know how important these issues are for so many of you, and once again"I would like to emphasise the Board's commitment to placing Living Responsibly at the heart of our business.

"It has been a privilege to take on the leadership of our Environmental, Social and Governance work during 2022. Feeling a great affinity with our social priorities, it has been particularly exciting to see these move forward and the difference it's making to our business. Whilst it's fantastic to see the progress we are making against our climate objectives, I know that the environment is more than emissions and I'm committed to seeing us challenge ourselves to be the best we can be, to really play our part in addressing the current crisis.

I'm also under no illusions that we still have a long way to go. To really make LSL a great place to work for our colleagues, we have to set social objectives that push us forward. I'm committed to working on this, and together with the help of my team and colleagues across the business," I know we can be successful and be part of something we're proud to put

Group HR Director and Head of ESG

LSL

Living Responsibly	2022 IMPACT	DIVERSITY	INCLUSION	COMMUNITY	ENVIRONMENT	GOVERNANCE
April 2023

Living Responsibly Strategy

In 2021 we launched our Living Responsibly Strategy, which established five priorities covering People, Place and Governance.

Embedded within our Priorities is our commitment to our desired Group culture. This means having:

• The right people: who accept accountability for their actions
• Doing the right things: which deliver customer expectations
• In the right way: being open, challenging themselves and supporting others.

The right people:

An inclusive and diverse workforce which reflects our businesses' communities.

Whether gender, ethnicity, class or those with disabilities - we want everyone to thrive at LSL.

Doing the right things:

Our commitment to our colleague community and our investment in the communities they are working in.

In the right way:

We are committed to working in the right way for our colleagues.

We use colleague forums to ensure that voices are heard throughout the Group.

Beyond thinking about people, our commitment to doing the right things in the right way extends to the way we interact with our communities, minimising our impact on the environment and our commitment to excellent governance. Our Communities Forum and Environmental Working Group drive our work in this area, alongside our Divisions and Head Office locations.

We will continue to consider ways that we can work with our customers and clients to limit the impacts of climate change.

PEOPLE

Increased diversity

Inclusive workplace

PLACE

Stronger communities

Minimised environmental footprint

GOVERNANCE

Excellent governance

With people at the heart of our Living Responsibly Strategy, we ensure we have opportunities for colleagues to guide our work across the Group.