The following discussion and analysis of our financial condition and results of
operations should be read in conjunction with our condensed consolidated
financial statements and related notes included elsewhere in this Quarterly
Report on Form 10-Q and with our Management's Discussion and Analysis of
Financial Condition and Results of Operations and audited consolidated financial
statements included in our Annual Report on Form 10-K for the year ended
April 30, 2020. As discussed in the section titled "Note Regarding
Forward-Looking Statements," the following discussion and analysis contains
forward-looking statements that involve risks and uncertainties. Our actual
results could differ materially from those discussed below. Factors that could
cause or contribute to such difference include, but are not limited to, those
identified below and those discussed in the section titled "Risk Factors" under
Part II, Item 1A in this Quarterly Report on Form 10-Q. Our fiscal year end is
April 30, and our fiscal quarters end on July 31, October 31, January 31, and
April 30. Our fiscal year ended April 30, 2020 is referred to as fiscal 2020 and
our fiscal year ending April 30, 2021 is referred to as fiscal 2021.

                                    Overview
Elastic is a search company. We deliver technology that enables users to search
through massive amounts of structured and unstructured data for a wide range of
consumer and enterprise applications. Our primary offering is the Elastic Stack,
a powerful set of software products that ingest and store data from any source,
and in any format, and perform search, analysis, and visualization in
milliseconds or less. The Elastic Stack is designed for direct use by developers
to power a variety of use cases. We also offer three software solutions -
Enterprise Search, Observability, and Security - built on the Elastic Stack. Our
solutions are designed to be deployed everywhere: in public or private clouds,
in hybrid environments, or in traditional on-premises environments. Our products
are used by individual developers and organizations of all sizes across a wide
range of industries.
Elasticsearch is the heart of the Elastic Stack. It is a distributed, real-time
search and analytics engine and datastore for exploring all types of data
including textual, numerical, geospatial, structured, and unstructured. The
first public release of Elasticsearch was in 2010 by our co-founder Shay Banon
as an open source project. The Company was formed in 2012. Since then, we have
added new products, released new features, acquired companies, and created new
solutions to expand the functionality of our products.
Our business model is based on a combination of open source and proprietary
software. We market and distribute the Elastic Stack and our solutions using a
free and open distribution strategy. Developers are able to download our
software directly from our website. Some features of our software can be
downloaded and used free of charge. Others are only available through paid
subscriptions, which include access to specific proprietary features and also
include support. These paid features can be unlocked without the need to
re-deploy the software. There is no free subscription tier in our cloud
offerings, where all subscriptions are paid.
We believe that our distribution strategy drives a number of benefits for our
users, our customers, and our company. It facilitates rapid and efficient
developer adoption, particularly by empowering individual developers to download
and use our software without payment, registration, or the friction of a formal
sales interaction. It fosters a vibrant developer community around our products
and solutions, which drives adoption of our products and increased interaction
among users. Further, this approach enables community review of our code and
products, which allows us to improve the reliability and security of our
software.
We generate revenue primarily from sales of subscriptions for our software. We
offer various paid subscription tiers that provide different levels of access to
proprietary features and support. We do not sell support separately. Our
subscription agreements for self-managed deployments typically have terms of one
to three years and we usually bill for them annually in advance. Elastic Cloud
customers may purchase subscriptions either on a month-to-month basis or on a
committed contract of at least one year in duration. Subscriptions accounted for
93% and 91% of total revenue in the six months ended October 31, 2020 and 2019,
respectively. We also generate revenue from consulting and training services.
We had over 12,900 customers as of October 31, 2020 compared to over 9,700 as of
October 31, 2019. We define a customer as an entity that generated revenue in
the quarter ending on the measurement date from an annual or month-to-month
subscription. All affiliated entities are typically counted as a single
customer. The annual contract value ("ACV") of a customer's commitments is
calculated based on the terms of that customer's subscriptions, and represents
the total committed annual subscription amount as of the measurement date.
Month-to-month subscriptions are not included in the calculation of ACV. The
number of customers who represented greater than $100,000 in ACV was over 650 as
of October 31, 2020 compared to over 525 as of October 31, 2019.
We engage in various sales and marketing efforts to extend our free and open
distribution model. We employ multi-touch marketing campaigns to nurture our
users and customers and keep them engaged after they download our software.
Additionally, we maintain direct sales efforts focused on users and customers
who have adopted our software, as well as
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departmental decision-makers and senior executives who have broad purchasing
power in their organizations. Our sales teams are primarily segmented by
geographies and secondarily by the employee count of our customers. They focus
on both initial conversion of users into customers and additional sales to
existing customers. In addition to our direct sales efforts, we also maintain
partnerships to further extend our reach and awareness of our products around
the world.
We continue to make substantial investments in developing the Elastic Stack and
our solutions and expanding our global sales and marketing footprint. With a
distributed team spanning over 35 countries, we are able to recruit, hire, and
retain high-quality, experienced technical and sales personnel and operate at a
rapid pace to drive product releases, fix bugs, and create and market new
products. We had 2,029 employees as of October 31, 2020.
COVID-19
In March 2020, the World Health Organization declared COVID-19 a pandemic.
Efforts to control its spread have significantly curtailed the movement of
people, goods and services worldwide, including in most or all of the regions in
which we sell our products and services and conduct our business operations,
negatively impacting worldwide economic activity. The full extent of the impact
of the COVID-19 pandemic on our operational and financial performance will
depend on certain developments, including the duration and spread of the virus,
impact on our customers and our sales cycles, impact on our customer, employee
or industry events, effect on our vendors, and the uneven impact of the COVID-19
pandemic to certain industries, all of which continue to remain uncertain and
cannot be predicted.
The continuing COVID-19 pandemic has resulted in a global slowdown of economic
activity and its impact has varied significantly across different industries
with certain industries experiencing increased demand for their products and
services, while others have struggled to maintain demand for their products and
services consistent with historical levels. There have been delays in purchasing
decisions from existing and prospective customers, longer sales cycles, delayed
implementation of professional services, reduced renewals of subscriptions by
existing customers, and changes in approaches to creating sales pipeline in the
absence of in-person marketing events, resulting in headwinds for calculated
billings and our Net Expansion Rate.
Notwithstanding the potential and actual adverse impacts described above, as the
pandemic has caused more of our customers to shift to a virtual workforce or
accelerate their digital transformation efforts, we believe the value of our
solutions is becoming even more evident. In addition, we have benefited from
lower spending on travel due to COVID-19 travel restrictions and from holding
events virtually, and we expect lower travel costs to continue in the near-term.
In response to the COVID-19 pandemic and in an effort to focus on maintaining
business continuity and preparing for the future and long-term success of our
business, we have taken precautionary measures intended to help minimize the
risk of the virus to our employees, our customers, and the communities in which
we operate, including modifying our business practices, such as suspending
employee travel, adapting employee work locations, and holding events and
trainings virtually. Further, we also temporarily reduced the pace of our
investments in our business in response to the COVID-19 pandemic, but intend to
increase our investments in our business over the remainder of fiscal 2021. We
continue to monitor the major impacts of the COVID-19 pandemic and make changes
in our business as appropriate, in response to such impacts. See "Risk Factors"
included in Part II, Item 1A of this Quarterly Report on Form 10-Q for a
discussion of additional risks.

                     Key Factors Affecting Our Performance
We believe that the growth and future success of our business depends on many
factors, including those described below. While each of these factors presents
significant opportunities for our business, they also pose important challenges
that we must successfully address in order to sustain our growth and improve our
results of operations.
Growing the Elastic community. Our strategy consists of providing a combination
of open source, free proprietary and paid proprietary software and fostering a
community of users and developers. Our strategy is designed to pursue what we
believe to be significant untapped potential for the use of our technology.
After developers begin to use our software and start to participate in our
developer community, they become more likely to apply our technology to
additional use cases and evangelize our technology within their organizations.
This reduces the time required for our sales force to educate potential leads on
our solutions. In order to capitalize on our opportunity, we intend to make
further investments to keep the Elastic Stack accessible and well known to
software developers around the world. We intend to continue to invest in our
products and support and engage our user base and developer community through
content, events, and conferences in the U.S. and internationally. Our results of
operations may fluctuate as we make these investments.
Developing new features to expand the use cases to which the Elastic Stack can
be applied. The Elastic Stack is applied to various use cases both directly by
developers and through the solutions we offer. Our revenue is derived primarily
from subscriptions of Enterprise Search, Observability and Security built on the
Elastic Stack. We believe that releasing additional features of the Elastic
Stack and additional features for our solutions on top of the Elastic Stack
drives usage of our products and ultimately drives our growth. To that end, we
plan to continue to invest in building new features and solutions that
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expand the capabilities of our solutions and the Elastic Stack and make it
easier to apply to additional use cases. These investments may adversely affect
our operating results prior to generating benefits, to the extent that they
ultimately generate benefits at all.
Growing our customer base by converting users of our software to paid
subscribers. Our financial performance depends on growing our paid customer base
by converting free users of our software into paid subscribers. Our distribution
model has resulted in rapid adoption by developers around the world. We have
invested, and expect to continue to invest, heavily in sales and marketing
efforts to convert additional free users to paid subscribers. Our investment in
sales and marketing is significant given our large and diverse user base. The
investments are likely to occur in advance of the anticipated benefits resulting
from such investments, such that they may adversely affect our operating results
in the near term.
Expanding within our current customer base. Our future growth and profitability
depend on our ability to drive additional sales to existing customers. Customers
often expand the use of our software within their organizations by increasing
the number of developers using our products, increasing the utilization of our
products for a particular use case, and expanding use of our products to
additional use cases. We focus some of our direct sales efforts on encouraging
these types of expansion within our customer base.
An indication of how our customer relationships have expanded over time is
through our Net Expansion Rate, which is based upon trends in the ACV of
customers that have entered into annual subscription agreements. To calculate an
expansion rate as of the end of a given month, we start with the ACV from all
such customers as of twelve months prior to that month end, or Prior Period
Value. We then calculate the ACV from these same customers as of the given month
end, or Current Period Value, which includes any growth in the value of their
subscriptions and is net of contraction or attrition over the prior twelve
months. We then divide the Current Period Value by the Prior Period Value to
arrive at an expansion rate. The Net Expansion Rate at the end of any period is
the weighted average of the expansion rates as of the end of each of the
trailing twelve months. We believe that our Net Expansion Rate provides useful
information about the evolution of our business' existing customers. The Net
Expansion Rate includes the dollar-weighted value of our subscriptions that
expand, renew, contract, or attrit. For instance, if each customer had a
one-year subscription and renewed its subscription for the exact same amount,
then the Net Expansion Rate would be 100%. Customers who reduced their annual
subscription dollar value (contraction) or did not renew their annual
subscription (attrition) would adversely affect the Net Expansion Rate. Our Net
Expansion Rate continued to be over 130% for the three months ended October 31,
2020.
As large organizations expand their use of the Elastic Stack across multiple use
cases, projects, divisions and users, they often begin to require centralized
provisioning, management and monitoring across multiple deployments. To satisfy
these requirements, we offer the Elastic Enterprise subscription. We will
continue to focus some of our direct sales efforts on driving adoption of our
paid offerings.
Increasing adoption of Elastic Cloud. Elastic Cloud, our family of SaaS products
that includes Elasticsearch Service, Site Search Service, and App Search
Service, is an important growth opportunity for our business. Organizations are
increasingly looking for SaaS deployment alternatives with reduced
administrative burdens. In some cases, open source users that have been
self-managing deployments of the Elastic Stack subsequently become paying
subscribers of Elastic Cloud. Elastic Cloud contributed 26% and 20% to our total
revenue for the six months ended October 31, 2020 and 2019, respectively. We
believe that offering a SaaS deployment alternative is important for achieving
our long-term growth potential, and we expect Elastic Cloud's contribution to
our subscription revenue to increase over time. However, an increase in the
relative contribution of Elastic Cloud to our business could adversely impact
our gross margin as a result of the associated hosting costs.

                      Components of Results of Operations

Revenue


Subscription.  Our revenue is primarily generated through the sale of
subscriptions to software which is either self-managed by the user or hosted and
managed by us in the cloud. Subscriptions provide access to paid proprietary
software features and access to support for our paid and unpaid software.
A portion of the revenue from self-managed subscriptions is generally recognized
up front at the point in time when the license is delivered. This revenue is
presented as License - self-managed in our condensed consolidated statements of
operations. The remainder of revenue from self-managed subscriptions is
recognized ratably over the subscription term while revenue from subscriptions
that require access to the cloud or that are hosted and managed by us in the
cloud is recognized ratably over the subscription term or on a usage basis; both
are presented within Subscription - self-managed and SaaS in our condensed
consolidated statements of operations.
Professional services.  Professional services is composed of consulting services
as well as public and private training. Consulting services are generally
time-based arrangements. Revenue for professional services is recognized as
these services are performed.
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Cost of Revenue
Subscription.  Cost of license - self-managed consists of amortization of
certain intangible assets. Cost of subscription - self-managed and SaaS consists
primarily of personnel and related costs for employees associated with
supporting our subscription arrangements, certain third-party expenses, and
amortization of certain intangible and other assets. Personnel and related
costs, or personnel costs, comprise cash compensation, benefits and stock-based
compensation to employees, costs of third-party contractors, and allocated
overhead costs. Third-party expenses consist of cloud hosting costs and other
expenses directly associated with our customer support. We expect our cost of
subscription - self-managed and SaaS to increase in absolute dollars as our
subscription revenue increases.
Professional services.  Cost of professional services revenue consists primarily
of personnel costs directly associated with delivery of training, implementation
and other professional services, costs of third-party contractors, facility
rental charges and allocated overhead costs. We expect our cost of professional
services revenue to increase in absolute dollars as we invest in our business
and as professional services revenue increases.
Gross profit and gross margin.  Gross profit represents revenue less cost of
revenue. Gross margin, or gross profit as a percentage of revenue, has been and
will continue to be affected by a variety of factors, including the timing of
our acquisition of new customers and our renewals with existing customers, the
average sales price of our subscriptions and professional services, the amount
of our revenue represented by hosted services, the mix of subscriptions sold,
the mix of revenue between subscriptions and professional services, the mix of
professional services between consulting and training, transaction volume growth
and support case volume growth. We expect our gross margin to fluctuate over
time depending on the factors described above. We expect our revenue from
Elastic Cloud to increase as a percentage of total revenue, which we expect will
adversely impact our gross margin as a result of the associated hosting costs.
Operating Expenses
Research and development.  Research and development expense mainly consists of
personnel costs and allocated overhead costs for employees and contractors. We
expect our research and development expense to increase in absolute dollars for
the foreseeable future as we continue to develop new technology and invest
further in our existing products.
Sales and marketing.  Sales and marketing expense mainly consists of personnel
costs, commissions, allocated overhead costs and costs related to marketing
programs and user events. Marketing programs consist of advertising, events,
brand-building and customer acquisition and retention activities. We expect our
sales and marketing expense to increase in absolute dollars as we expand our
salesforce and increase our investments in marketing resources. We capitalize
sales commissions and associated payroll taxes paid to internal sales personnel
that are related to the acquisition of customer contracts. Sales commissions
costs are amortized over the expected benefit period.
General and administrative.  General and administrative expense mainly consists
of personnel costs for our management, finance, legal, human resources, and
other administrative employees. Our general and administrative expense also
includes professional fees, accounting fees, audit fees, tax services and legal
fees, as well as insurance, allocated overhead costs, and other corporate
expenses. We expect our general and administrative expense to increase in
absolute dollars as we increase the size of our general and administrative
functions to support the growth of our business. We also anticipate that we will
continue to incur additional costs for employees and third-party consulting
services related to operating as a public company.
Other Income, Net
Other income, net primarily consists of gains and losses from transactions
denominated in a currency other than the functional currency and interest income
(expense).
Provision for (Benefit from) Income Taxes
Provision for income taxes consists primarily of income taxes related to the
Netherlands, U.S. federal, state and foreign jurisdictions in which we conduct
business. Our effective tax rate is affected by recurring items, such as tax
rates in jurisdictions outside the Netherlands and the relative amounts of
income we earn in those jurisdictions, and non-deductible stock-based
compensation.
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Results of Operations
The following tables set forth our results of operations for the periods
presented in dollars:
                                                         Three Months Ended October 31,            Six Months Ended October 31,
                                                            2020                2019                  2020                  2019

                                                                                       (in thousands)

Revenue


License - self-managed                                  $   15,514

$ 12,272 $ 30,393 $ 22,179 Subscription - self-managed and SaaS

                       118,695             79,407                  225,158            151,890
Total subscription revenue                                 134,209             91,679                  255,551            174,069
Professional services                                       10,685              9,427                   18,213             16,747
Total revenue                                              144,894            101,106                  273,764            190,816
Cost of revenue (1)(2)(3)
Cost of license - self-managed                                 347                158                      693                255
Cost of subscription - self-managed and SaaS                29,148             19,741                   55,038             37,636
Total cost of revenue - subscription                        29,495             19,899                   55,731             37,891
Cost of professional services                                8,953              8,862                   17,548             17,121
Total cost of revenue                                       38,448             28,761                   73,279             55,012
Gross profit                                               106,446             72,345                  200,485            135,804
Operating expenses(1)(2)(3)(4)
Research and development                                    46,688             38,478                   92,366             73,660
Sales and marketing                                         64,474             54,020                  120,625            106,031
General and administrative                                  23,705             31,808                   45,434             50,376
Total operating expenses                                   134,867            124,306                  258,425            230,067
Operating loss (1)(2)(3)(4)                                (28,421)           (51,961)                 (57,940)           (94,263)
Other income (expense), net                                    (84)             1,684                   10,801              2,615
Loss before income taxes                                   (28,505)           (50,277)                 (47,139)           (91,648)
Provision for (benefit from) income taxes                      653               (304)                   1,020                 94
Net loss                                                $  (29,158)         $ (49,973)         $       (48,159)         $ (91,742)

(1) Includes stock-based compensation expense as follows:


                                                  Three Months Ended October 31,            Six Months Ended October 31,
                                                     2020                2019                  2020                  2019

                                                                                (in thousands)
Cost of Revenue
Cost of subscription - self managed and SaaS     $    1,860          $     946          $         3,226          $   1,861
Cost of professional services                           976                638                    1,928              1,199
Research and development                              7,663              5,870                   14,793             10,831
Sales and marketing                                   7,955              4,658                   14,147              8,966
General and administrative                            3,033              2,304                    5,984              4,330
Total stock-based compensation expense           $   21,487          $  

14,416 $ 40,078 $ 27,187


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(2) Includes employer payroll taxes on employee stock transactions as follows:
                                                     Three Months Ended October 31,               Six Months Ended October 31,
                                                        2020                   2019                 2020                  2019

                                                                                  (in thousands)
Cost of Revenue
Cost of subscription - self managed and SaaS     $             77          

$ 166 $ 220 $ 300 Cost of professional services

                                  25                 86                     102                120
Research and development                                      465                888                   1,459              1,648
Sales and marketing                                           614              1,887                   1,771              2,481
General and administrative                                    462                753                   1,199              1,360
Total employer payroll taxes on employee
stock-based transactions                         $          1,643          

$ 3,780 $ 4,751 $ 5,909

(3) Includes amortization of acquired intangible assets as follows:


                                                   Three Months Ended October 31,               Six Months Ended October 31,
                                                      2020                   2019                 2020                  2019

                                                                                (in thousands)
Cost of Revenue
Cost of license - self-managed                 $            347          $     158          $          693          $     255
Cost of subscription - self-managed and SaaS              1,762                861                   3,525              1,397
Sales and marketing                                       1,433                379                   2,874                408

Total amortization of acquired intangibles $ 3,542 $

1,398 $ 7,092 $ 2,060

(4) Includes acquisition-related expenses as follows:


                                                       Three Months Ended October 31,           Six Months Ended October 31,
                                                           2020                2019                2020                2019

                                                                                   (in thousands)
Research and development                              $         -          $       -          $         -          $      34
Sales and marketing                                             -                113                    -                113
General and administrative                                      -             13,849                    -             16,287
Total acquisition-related expenses                    $         -          

$ 13,962 $ - $ 16,434


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The following table sets forth selected condensed consolidated statements of
operations data for each of the periods indicated as a percentage of total
revenue:
                                                            Three Months Ended October 31,                Six Months Ended October 31,
                                                              2020                  2019                   2020                  2019
Revenue
License - self-managed                                             11  %                 12  %                  11  %                 11  %
Subscription - self-managed and SaaS                               82  %                 79  %                  82  %                 80  %
Total subscription revenue                                         93  %                 91  %                  93  %                 91  %
Professional services                                               7  %                  9  %                   7  %                  9  %
Total revenue                                                     100  %                100  %                 100  %                100  %
Cost of revenue (1)(2)(3)
Cost of license - self-managed                                      0  %                  0  %                   0  %                  0  %
Cost of subscription - self-managed and SaaS                       20  %                 20  %                  20  %                 20  %
Total cost of revenue - subscription                               20  %                 20  %                  20  %                 20  %
Cost of professional services                                       7  %                  8  %                   7  %                  9  %
Total cost of revenue                                              27  %                 28  %                  27  %                 29  %
Gross profit                                                       73  %                 72  %                  73  %                 71  %
Operating expenses(1)(2)(3)(4)
Research and development                                           32  %                 38  %                  34  %                 39  %
Sales and marketing                                                45  %                 53  %                  43  %                 55  %
General and administrative                                         16  %                 31  %                  17  %                 26  %
Total operating expenses                                           93  %                122  %                  94  %                120  %
Operating loss (1)(2)(3)(4)                                       (20) %                (50) %                 (21) %                (49) %
Other income (expense), net                                         0  %                  0  %                   4  %                  1  %
Loss before income taxes                                          (20) %                (50) %                 (17) %                (48) %
Provision for (benefit from) income taxes                           0  %                 (1) %                   1  %                  0  %
Net loss                                                          (20) %                (49) %                 (18) %                (48) %

(1) Includes stock-based compensation expense as follows:


                                                    Three Months Ended October 31,               Six Months Ended October 31,
                                                       2020                  2019                  2020                  2019
Cost of Revenue
Cost of subscription - self managed and SaaS                 1  %                 1  %                   1  %                 1  %
Cost of professional services                                1  %                 0  %                   1  %                 1  %
Research and development                                     5  %                 6  %                   6  %                 6  %
Sales and marketing                                          6  %                 5  %                   5  %                 5  %
General and administrative                                   2  %                 2  %                   2  %                 2  %
Total stock-based compensation expense                      15  %                14  %                  15  %                15  %


 (2) Includes employer payroll taxes on employee stock transactions as follows:
                                                    Three Months Ended October 31,               Six Months Ended October 31,
                                                       2020                  2019                  2020                  2019
Cost of Revenue
Cost of subscription - self managed and SaaS                 0  %                 0  %                   0  %                 0  %
Cost of professional services                                0  %                 0  %                   0  %                 0  %
Research and development                                     0  %                 1  %                   1  %                 1  %
Sales and marketing                                          1  %                 2  %                   1  %                 1  %
General and administrative                                   0  %                 1  %                   0  %                 1  %
Total employer payroll taxes on employee
stock-based transactions                                     1  %                 4  %                   2  %                 3  %


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(3) Includes amortization of acquired intangible assets as follows:
                                                  Three Months Ended October 31,               Six Months Ended October 31,
                                                     2020                  2019                  2020                  2019
Cost of Revenue
Cost of license - self-managed                             0  %                 0  %                   0  %                 0  %
Cost of subscription - self-managed and SaaS               1  %                 1  %                   2  %                 1  %
Sales and marketing                                        1  %                 0  %                   1  %                 0  %
Total amortization of acquired intangibles                 2  %                 1  %                   3  %                 1  %


(4) Includes acquisition-related expenses as follows:


                                                         Three Months Ended October 31,               Six Months Ended October 31,
                                                            2020                  2019                  2020                  2019
Research and development                                          0  %                 0  %                   0  %                 0  %
Sales and marketing                                               0  %                 0  %                   0  %                 0  %
General and administrative                                        0  %                14  %                   0  %                 9  %
Total acquisition-related expenses                                0  %                14  %                   0  %                 9  %


                          Non-GAAP Financial Measures
In addition to our results determined in accordance with U.S. GAAP, we believe
the following non-GAAP measures are useful in evaluating our operating
performance. We use the following non-GAAP financial information to evaluate our
ongoing operations and for internal planning and forecasting purposes. We
believe that non-GAAP financial information, when taken collectively, may be
helpful to investors because it provides consistency and comparability with past
financial performance. However, non-GAAP financial information is presented for
supplemental informational purposes only, has limitations as an analytical tool
and should not be considered in isolation or as a substitute for financial
information presented in accordance with U.S. GAAP. In particular, free cash
flow is not a substitute for cash used in operating activities. Additionally,
the utility of free cash flow as a measure of our financial performance and
liquidity is further limited as it does not represent the total increase or
decrease in our cash balance for a given period. In addition, other companies,
including companies in our industry, may calculate similarly-titled non-GAAP
measures differently or may use other measures to evaluate their performance,
all of which could reduce the usefulness of our non-GAAP financial measures as
tools for comparison. A reconciliation is provided below for each non-GAAP
financial measure to the most directly comparable financial measure stated in
accordance with U.S. GAAP. Investors are encouraged to review the related GAAP
financial measures and the reconciliation of these non-GAAP financial measures
to their most directly comparable GAAP financial measures, and not to rely on
any single financial measure to evaluate our business.
We believe that these non-GAAP financial measures, when taken together with the
corresponding GAAP financial measures, provide meaningful supplemental
information regarding our performance by excluding certain items that may not be
indicative of our business, operating results or future outlook.
Non-GAAP Gross Profit and Non-GAAP Gross Margin
We define non-GAAP gross profit and non-GAAP gross margin as GAAP gross profit
and GAAP gross margin, respectively, excluding stock-based compensation expense,
employer payroll taxes on employee stock transactions, and amortization of
acquired intangible assets. We believe non-GAAP gross profit and non-GAAP gross
margin provide our management and investors consistency and comparability with
our past financial performance and facilitate period-to-period comparisons of
operations, as these metrics generally eliminate the effects of certain
variables from period to period for reasons unrelated to overall operating
performance.
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                                                    Three Months Ended October 31,               Six Months Ended October 31,
                                                       2020                   2019                  2020                  2019

                                                                              (dollars in thousands)
Gross profit                                    $       106,446           $  72,345          $      200,485           $ 135,804
Stock-based compensation expense                          2,836               1,584                   5,154               3,060
Employer payroll taxes on employee stock
transactions                                                102                 252                     322                 420
Amortization of acquired intangibles                      2,109               1,019                   4,218               1,652
Non-GAAP gross profit                           $       111,493           $  75,200          $      210,179           $ 140,936
Gross margin                                                 73   %              72  %                   73   %              71  %
Non-GAAP gross margin (non-GAAP gross profit as
a percentage of revenue)                                     77   %              74  %                   77   %              74  %


Non-GAAP Operating Loss and Non-GAAP Operating Margin
We define non-GAAP operating loss and non-GAAP operating margin as GAAP
operating loss and GAAP operating margin, respectively, excluding stock-based
compensation expense, employer payroll taxes on employee stock transactions,
amortization of acquired intangible assets, and acquisition-related expenses. We
believe non-GAAP operating loss and non-GAAP operating margin provide our
management and investors consistency and comparability with our past financial
performance and facilitate period-to-period comparisons of operations, as these
metrics generally eliminate the effects of certain variables from period to
period for reasons unrelated to overall operating performance.
                                                          Three Months Ended October 31,               Six Months Ended October 31,
                                                              2020                  2019                  2020                  2019

                                                                                    (dollars in thousands)
Operating loss                                         $      (28,421)

$ (51,961) $ (57,940) $ (94,263) Stock-based compensation expense

                               21,487              14,416                  40,078              27,187
Employer payroll taxes on employee stock transactions           1,643               3,780                   4,751               5,909
Amortization of acquired intangibles                            3,542               1,398                   7,092               2,060
Acquisition-related expenses                                        -              13,962                       -              16,434
Non-GAAP loss from operations                          $       (1,749)          $ (18,405)         $       (6,019)          $ (42,673)
Operating margin                                                  (20)  %             (51) %                  (21)  %             (49) %
Non-GAAP operating margin (non-GAAP loss from
operations as a percentage of revenue)                             (1)  %             (18) %                   (2)  %             (22) %


Free Cash Flow and Free Cash Flow Margin
Free cash flow is a non-GAAP financial measure that we define as net cash (used
in) provided by operating activities less purchases of property and equipment.
Free cash flow margin is calculated as free cash flow divided by total revenue.
We believe that free cash flow and free cash flow margin are useful indicators
of liquidity that provide information to management and investors about the
amount of cash generated from our core operations that, after the purchases of
property and equipment, can be used for strategic initiatives, including
investing in our business and selectively pursuing acquisitions and strategic
investments. We further believe that historical and future trends in free cash
flow and free cash flow margin, even if negative, provide useful information
about the amount of cash provided by (used in) our operating activities that is
available (or not available) to be used for strategic initiatives. For example,
if free cash flow is negative, we may need to access cash reserves or other
sources of capital to invest in strategic initiatives. One limitation of free
cash flow and free cash flow margin is that they do not reflect our future
contractual commitments. Additionally, free cash flow does not represent the
total increase or decrease in our cash balance for a given period.
The following table presents our cash flows for the periods presented and a
reconciliation of free cash flow and free cash flow margin to net cash provided
by (used in) operating activities, the most directly comparable financial
measure calculated in accordance with GAAP:
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                                                 Three Months Ended October 31,               Six Months Ended October 31,
                                                     2020                  2019                 2020                  2019

                                                                           (dollars in thousands)
Net cash provided by (used in) operating
activities                                    $      (17,289)          $     290          $       4,709           $  (1,404)
Purchases of property and equipment                   (1,277)             (1,645)                (1,656)             (3,230)
Free cash flow                                $      (18,566)          $  (1,355)         $       3,053           $  (4,634)
Net cash provided by (used in) investing
activities                                    $           43           $ 

(26,018) $ (336) $ (27,603) Net cash provided by financing activities $ 15,978

$  16,591          $      45,230           $  36,674
Net cash provided by (used in) operating
activities (as a percentage of total revenue)            (12)  %               -  %                   2   %               -  %
Less: Purchases of property and equipment (as
a percentage of total revenue)                            (1)  %              (1) %                  (1)  %              (2) %
Free cash flow margin                                    (13)  %              (1) %                   1   %              (2) %


Calculated Billings
We define calculated billings as total revenue plus the increase in total
deferred revenue as presented on or derived from our condensed consolidated
statements of cash flows less the (increase) decrease in total unbilled accounts
receivable in a given period. Calculated billings exclude the effects of
deferred revenue and unbilled accounts receivable acquired through
acquisitions. We typically invoice our customers annually in advance, and to a
lesser extent multi-year in advance, quarterly in advance, monthly in advance,
monthly in arrears or upon delivery. Our management uses calculated billings to
understand and evaluate our near-term cash flows and operating results.
The following table presents our calculated billings for the periods presented
and a reconciliation of calculated billings to total revenue, the most directly
comparable financial measure calculated in accordance with GAAP:
                                               Three Months Ended October 31,            Six Months Ended October 31,
                                                  2020                2019                  2020                  2019

                                                                             (in thousands)
Total revenue                                 $  144,894          $ 101,106          $       273,764          $ 190,816
Add: Increase in total deferred revenue           32,701             24,511                   34,432             24,478
Less: (Increase) decrease in unbilled
accounts receivable                                  151               (362)                    (424)              (599)
Calculated billings                           $  177,746          $ 125,255

$ 307,772 $ 214,695




 Calculated billings increased 42% for the three months ended October 31, 2020
over the three months ended October 31, 2019 and 43% for the six months ended
October 31, 2020 over the six months ended October 31, 2019. As calculated
billings continue to grow in absolute terms, we expect our calculated billings
growth rate to trend down over time. We also expect that calculated billings
will be affected by quarterly fluctuations and seasonality based on the timing
of entering into new agreements with customers, the timing of renewals, and the
mix between annual and monthly contracts entered in each reporting period.
Foreign exchange rate movements may also impact calculated billings.

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           Comparison of Three Months Ended October 31, 2020 and 2019

Revenue
                                                 Three Months Ended October 31,                     Change
                                                    2020                2019                $                   %

                                                                        (dollars in thousands)
Revenue
License - self-managed                          $   15,514          $  12,272          $   3,242                  26  %
Subscription - self-managed and SaaS               118,695             79,407             39,288                  49  %
Total subscription revenue                         134,209             91,679             42,530                  46  %
Professional services                               10,685              9,427              1,258                  13  %
Total revenue                                   $  144,894          $ 101,106          $  43,788                  43  %


Total revenue increased by $43.8 million, or 43%, in the three months ended
October 31, 2020, compared to the same period of the prior year.
Total subscription revenue increased $42.5 million, or 46%, in the three months
ended October 31, 2020 compared to the same period of the prior year. The
increase in revenue was primarily caused by volume-driven increases from new
business, as existing customers purchased additional subscriptions, and we grew
our subscription customer base to over 12,900 customers compared to over 9,700
customers in the same period of the prior year.
Professional services revenue increased by $1.3 million, or 13%, in the three
months ended October 31, 2020, compared to the same period of the prior year.
The increase in professional services revenue was attributable to increased
adoption of our professional services offerings, however growth slowed in the
three months ended October 31, 2020 as some services projects were delayed due
to the effects of the COVID-19 pandemic.
Cost of Revenue and Gross Margin
                                                     Three Months Ended October 31,                        Change
                                                        2020                   2019                $                   %

                                                                            (dollars in thousands)
Cost of revenue
Cost of license - self-managed                   $           347           $     158          $     189                 120  %
Cost of subscription - self-managed and SaaS              29,148              19,741              9,407                  48  %
Total cost of revenue - subscription                      29,495              19,899              9,596                  48  %
Cost of professional services                              8,953               8,862                 91                   1  %
Total cost of revenue                            $        38,448           $  28,761          $   9,687                  34  %
Gross profit                                     $       106,446           $  72,345          $  34,101                  47  %
Gross margin:
License - self-managed                                        98   %              99  %
Subscriptions - self-managed and SaaS                         75   %              75  %
Total subscription margin                                     78   %              78  %
Professional services                                         16   %               6  %
Total gross margin                                            73   %              72  %


Total cost of subscription revenue increased by $9.6 million, or 48%, in the
three months ended October 31, 2020 compared to the same period of the prior
year. This increase was primarily due to an increase of $6.6 million in cloud
hosting costs, an increase of $1.9 million in personnel and related costs and an
increase of $0.9 million in amortization of acquired intangible assets.
Total subscription margin remained flat at 78% for the three months ended
October 31, 2020 compared to the three months ended October 31, 2019.
Cost of professional services revenue increased by $0.1 million, or 1%, in the
three months ended October 31, 2020 compared to the same period of the prior
year. This increase was primarily due to an increase of $1.3 million in
personnel and
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related costs, including an increase of $0.9 million in salaries and related
taxes and $0.3 million in stock-based compensation, due to growth in
headcount. This was partially offset by a decrease of $0.9 million in travel
costs due to COVID-19 travel restrictions.
Gross margin for professional services revenue was 16% in the three months ended
October 31, 2020 compared to 6% for the three months ended October 31, 2019. The
increase in margin is primarily due to the increase in revenue, and a lower than
proportionate increase in cost of professional services revenue. The cost of
professional services remained relatively flat due to a decrease in travel
related costs as we shifted to virtual delivery of professional services in
light of travel restrictions due to COVID-19. We continue to invest in headcount
for our professional services organization that we believe will be needed as we
continue to grow and expect travel related costs will increase in the future
once travel restrictions lift. Our gross margin for professional services may
fluctuate or decline in the near-term as we seek to expand our professional
services business.
Operating Expenses
Research and development
                                   Three Months Ended October 31,                   Change
                                         2020                     2019           $           %

                                                   (dollars in thousands)
Research and development   $         46,688                    $ 38,478      $ 8,210        21  %


Research and development expense increased by $8.2 million, or 21%, in the three
months ended October 31, 2020 compared to the same period of the prior year as
we continued to invest in the development of new and existing offerings.
Personnel and related costs increased $6.9 million and software and equipment
expense increased $1.4 million primarily as a result of growth in
headcount. Cloud hosting costs incurred in development also increased
$0.3 million. These were partially offset by a decrease in travel expenses of
$0.8 million due to COVID-19 travel restrictions and holding events virtually.
The increase in personnel and related costs included an increase of $4.5 million
in salaries and related taxes and an increase of $1.8 million in stock-based
compensation expense.
Sales and marketing
                              Three Months Ended October 31,                   Change
                                    2020                     2019           $            %

                                              (dollars in thousands)
Sales and marketing   $         64,474                    $ 54,020      $ 10,454        19  %


Sales and marketing expense increased by $10.5 million, or 19%, in the three
months ended October 31, 2020 compared to the same period of the prior year.
This increase was primarily due to increases of $9.1 million in personnel and
related costs and $0.6 million in software and equipment expense as we continued
to increase our sales and marketing headcount. In addition, marketing expenses
increased $2.5 million primarily from our user conference held in the three
months ended October 31, 2020 and amortization of acquired intangible assets
increased by $1.1 million. These were partially offset by a decrease of
$3.0 million in travel expenses due to COVID-19 travel restrictions and holding
events virtually. The increase in personnel and related costs included an
increase of $3.3 million in stock-compensation expense costs, an increase of
$2.3 million in salaries and related taxes and an increase of $2.0 million in
commissions expense related to the amortization of contract acquisition costs.
General and administrative
                                     Three Months Ended October 31,                   Change
                                           2020                     2019           $            %

                                                     (dollars in thousands)
General and administrative   $         23,705                    $ 31,808

$ (8,103) (25) %




General and administrative expense decreased by $8.1 million, or 25%, in the
three months ended October 31, 2020 compared to the same period of the prior
year. Personnel and related costs decreased by $7.6 million year over year as
the three month period ending October 31, 2019 included a non-recurring
acquisition-related compensation expense of $11.8 million related to the Endgame
acquisition. This decrease in acquisition related compensation was partially
offset by an increase of $2.3 million in salaries and related taxes and an
increase of $0.7 million in stock-based compensation expense. Legal and
professional fees also decreased by $1.0 million due to acquisition related
expenses incurred in the three months ended October 31, 2019. In addition,
travel expenses decreased $0.7 million due to COVID-19 travel restrictions and
holding events
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virtually. Partially offsetting these decreases was an increase in consultants
expense by $0.8 million and increase of $0.5 million in miscellaneous regulatory
expenses.
Other Income (Expense), Net
                                                Three Months Ended October 31,                       Change
                                                    2020                 2019                $                   %

                                                                        (dollars in thousands)
Other income (expense), net                   $         (84)         $   1,684          $  (1,768)                (105) %


Other expense, net was $0.1 million in the three months ended October 31, 2020
compared to other income, net of $1.7 million in the same period of the prior
year. This decrease was primarily due to a decrease of $1.2 million in interest
income. In addition, foreign currency loss increased $0.7 million in the three
months ended October 31, 2020, relating to remeasurement of certain asset and
liability balances that are denominated in currencies other than the functional
currency of the entities in which they are recorded.
Provision for (Benefit from) Income Taxes
                                                Three Months Ended October 31,                       Change
                                                   2020                  2019                $                   %

                                                                       

(dollars in thousands) Provision for (benefit from) income taxes $ 653 $ (304) $ 957

                 (315) %


The provision for income taxes was $0.7 million in the three months ended
October 31, 2020 compared to a benefit from taxes of $0.3 million for the same
period in the prior year. Our effective tax rate was (2)% and 1% of our net loss
before taxes for the three months ended October 31, 2020 and 2019, respectively.
Our effective tax rate is affected by recurring items, such as tax rates in
jurisdictions outside the Netherlands and the relative amounts of income we earn
in those jurisdictions.
            Comparison of Six Months Ended October 31, 2020 and 2019

Revenue
                                                    Six Months Ended October 31,                         Change
                                                       2020                  2019                $                   %
                                                                           (dollars in thousands)
Revenue
License - self-managed                          $        30,393          $  22,179          $   8,214                  37  %
Subscription - self-managed and SaaS                    225,158            151,890             73,268                  48  %
Total subscription revenue                              255,551            174,069             81,482                  47  %
Professional services                                    18,213             16,747              1,466                   9  %
Total revenue                                   $       273,764          $ 190,816          $  82,948                  43  %


Total revenue increased by $82.9 million, or 43%, in the six months ended
October 31, 2020, compared to the same period of the prior year.
Total subscription revenue increased $81.5 million, or 47%, in the six months
ended October 31, 2020 compared to the same period of the prior year. The
increase in revenue was primarily caused by volume-driven increases from new
business, as existing customers purchased additional subscriptions and we grew
our subscription customer base to over 12,900 customers compared to over 9,700
customers in the same period of the prior year.
Professional services revenue increased by $1.5 million, or 9%, in the six
months ended October 31, 2020, compared to the same period of the prior year.
The increase in professional services revenue was attributable to increased
adoption of our professional services offerings.
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Cost of Revenue and Gross Margin
                                                     Six Months Ended October 31,                         Change
                                                        2020                  2019                $                   %
                                                                            (dollars in thousands)
Cost of revenue
Cost of license - self-managed                   $          693           $     255          $     438                 172  %
Cost of subscription - self-managed and SaaS             55,038              37,636             17,402                  46  %
Total cost of revenue - subscription                     55,731              37,891             17,840                  47  %
Cost of professional services                            17,548              17,121                427                   2  %
Total cost of revenue                            $       73,279           $  55,012          $  18,267                  33  %
Gross profit                                     $      200,485           $ 135,804          $  64,681                  48  %
Gross margin:
License - self-managed                                       98   %              99  %
Subscriptions - self-managed and SaaS                        76   %              75  %
Total subscription margin                                    78   %              78  %
Professional services                                         4   %              (2) %
Total gross margin                                           73   %              71  %


Total cost of subscription revenue increased by $17.8 million, or 47%, in the
six months ended October 31, 2020 compared to the same period of the prior year.
This increase was primarily due to an increase of $12.1 million in cloud hosting
costs and an increase of $3.6 million in personnel and related costs due to
growth in headcount in our support organization. Amortization of acquired
intangible assets also increased $2.1 million. The increase in personnel and
related costs includes an increase of $1.6 million in salaries and related taxes
and an increase of $1.4 million in stock-based compensation expense.
Total subscription margin remained flat at 78% for the six months ended
October 31, 2020 and October 31, 2019.
Cost of professional services revenue increased by $0.4 million, or 2%, in the
six months ended October 31, 2020 compared to the same period of the prior
year. This increase was primarily due to an increase of $3.0 million in
personnel and related costs, including increases of $2.3 million in salaries and
related taxes and $0.7 million in stock-based compensation. These were partially
offset by a decrease of $1.7 million in travel expenses and $0.6 million in
training facility costs due to COVID-19 related restrictions.
Gross margin for professional services revenue increased to 4% in the six months
ended October 31, 2020 compared to (2)% in the six months ended October 31,
2019. The increase in margin is primarily due to the increase in revenue, and a
lower than proportionate increase in cost of professional services. The cost of
professional services remained relatively flat due to a decrease in travel
related costs as we shifted to a virtual delivery of professional services in
light of travel restrictions due to COVID-19. In recent periods, we have
invested in headcount for our professional services organization that we believe
will be needed as we continue to grow and expect travel related costs will
increase in the future once travel restrictions lift. Our gross margin for
professional services may fluctuate or decline in the near-term as we seek to
expand our professional services business.
Operating Expenses
Research and development
                                  Six Months Ended October 31,                   Change
                                       2020                    2019           $            %
                                                  (dollars in thousands)
Research and development   $        92,366                  $ 73,660      $ 18,706        25  %


Research and development expense increased by $18.7 million, or 25%, in the six
months ended October 31, 2020 compared to the same period of the prior year as
we continued to invest in the development of new and existing offerings.
Personnel and related costs increased $17.7 million and software and equipment
expense increased $2.3 million primarily as a result of growth in
headcount. Cloud hosting costs incurred in development also increased
$1.0 million. These increases were partially offset by a decrease in travel
expenses of $1.6 million due to COVID-19 travel restrictions and holding events
virtually. The increase in personnel and related costs includes an increase of
$11.8 million in salaries and related taxes and an increase of $4.0 million in
stock-based compensation expense.
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Sales and marketing
                             Six Months Ended October 31,                  Change
                                 2020                   2019            $            %
                                            (dollars in thousands)
Sales and marketing   $       120,625                $ 106,031      $ 14,594        14  %


Sales and marketing expense increased by $14.6 million, or 14%, in the six
months ended October 31, 2020 compared to the same period of the prior year.
This increase was primarily due to increases of $16.9 million in personnel
related costs, $0.8 million in software and equipment charges as we continued to
increase our sales and marketing headcount. In addition, marketing expenses
increased $3.2 million, primarily due to our user conference held during the six
months ended October 31, 2020, and amortization of intangible assets increased
$2.5 million. These were partially offset by a decrease of $8.5 million in
travel expenses due to COVID-19 travel restrictions and holding events
virtually. The increase in personnel and related costs includes an increase of
$5.6 million in salaries and related taxes, an increase of $5.2 million in
stock-based compensation expense, an increase of $3.5 million in commissions
expense related to the amortization of contract acquisition costs and an
increase of $1.4 million in employee benefits.
General and administrative
                                    Six Months Ended October 31,                   Change
                                         2020                    2019           $            %
                                                    (dollars in thousands)
General and administrative   $        45,434                  $ 50,376

$ (4,942) (10) %




General and administrative expense decreased by $4.9 million, or 10%, in the six
months ended October 31, 2020 compared to the same period of the prior year
primarily due to expenses related to the Endgame acquisition incurred during the
six months ended October 31, 2019. Personnel and related costs decreased by
$2.9 million and legal and professional fees decreased by $1.9 million. The
decrease in personnel and related costs was primarily due to acquisition related
compensation of $11.8 million incurred during the six month period ending
October 31, 2019 and was partially offset by an increase of $5.4 million in
salaries and related taxes, an increase of $1.7 million in stock-based
compensation expense and an increase of $0.8 million in employee benefits during
the six months ended October 31, 2020.
Other Income, Net
                            Six Months Ended October 31,                   Change
                                 2020                    2019           $           %
                                           (dollars in thousands)
Other income, net   $         10,801                   $ 2,615      $ 8,186       313  %


Other income, net increased $8.2 million, or 313%, in the six months ended
October 31, 2020 compared to the same period of the prior year. This increase
was due to a foreign currency gain of $10.6 million in six months ended
October 31, 2020, primarily relating to remeasurement of certain asset and
liability balances that are denominated in currencies other than the functional
currency of the entities in which they are recorded. The foreign currency gains
were partially offset by a decrease of $2.6 million in interest income due to
lower interest rates.
Provision for Income Taxes
                                       Six Months Ended October 31,                    Change
                                              2020                      2019        $          %
                                                     (dollars in thousands)
Provision for income taxes   $             1,020                       $ 94      $ 926       985  %


The provision for income taxes increased $0.9 million in the six months ended
October 31, 2020 compared to the same period in the prior year. Our effective
tax rate was (2)% and 0% of our net loss before taxes for the six months ended
October 31, 2020 and 2019, respectively. Our effective tax rate is affected by
recurring items, such as tax rates in jurisdictions outside the Netherlands and
the relative amounts of income we earn in those jurisdictions. The increase in
tax provision expense from the prior year is due to increase in income in
foreign jurisdictions and increase in withholding taxes.
                        Liquidity and Capital Resources
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Through October 31, 2020, we have financed our operations principally through
sales of our equity securities, as well as payments received from customers.
As of October 31, 2020, we had cash and cash equivalents and restricted cash of
$349.0 million and $2.3 million, respectively, and working capital of $196.0
million. Our restricted cash consists primarily of cash on deposit with
financial institutions in support of letters of credit in favor of landlords for
non-cancelable lease agreements. We have generated significant operating losses
from our operations as reflected in our accumulated deficit of $532.0 million as
of October 31, 2020. We have historically incurred, and expect to continue to
incur, operating losses and generate negative cash flows from operations on an
annual basis for the foreseeable future due to the investments we intend to make
as described above, and as a result, we may require additional capital resources
to execute on our strategic initiatives to grow our business.
We believe that our existing cash and cash equivalents will be sufficient to
fund our operating and capital needs for at least the next 12 months. Our
assessment of the period of time through which our financial resources will be
adequate to support our operations is a forward-looking statement and involves
risks and uncertainties. Our actual results could vary as a result of, and our
future capital requirements, both near-term and long-term, will depend on, many
factors, including our growth rate, the timing and extent of spending to support
our research and development efforts, the expansion of sales and marketing
activities, the timing of new introductions of solutions or features, and the
continuing market acceptance of our solutions and services. We may in the future
enter into arrangements to acquire or invest in complementary businesses,
services and technologies, including intellectual property rights. We have based
this estimate on assumptions that may prove to be wrong, and we could use our
available capital resources sooner than we currently expect. We may be required
to seek additional equity or debt financing. In the event that additional
financing is required from outside sources, we may not be able to raise it on
terms acceptable to us or at all. If we are unable to raise additional capital
when desired, or if we cannot expand our operations or otherwise capitalize on
our business opportunities because we lack sufficient capital, our business,
operating results and financial condition would be adversely affected.
The following table summarizes our cash flows for the periods presented:
                                                                         Six Months Ended October 31,
                                                                           2020                  2019

                                                                                (in thousands)
Net cash provided by (used in) operating activities                  $        4,709          $  (1,404)
Net cash used in investing activities                                $         (336)         $ (27,603)
Net cash provided by financing activities                            $      

45,230 $ 36,674




Net Cash Provided by (Used in) Operating Activities
Net cash provided by operating activities during the six months ended
October 31, 2020 was $4.7 million, which resulted from a net loss of
$48.2 million adjusted for non-cash charges of $59.0 million and net cash
outflow of $6.2 million from changes in operating assets and liabilities.
Non-cash charges primarily consisted of $40.1 million for stock-based
compensation expense, $18.2 million for amortization of deferred contract
acquisition costs, $8.6 million of depreciation and intangible asset
amortization expense and $3.4 million in non-cash operating lease costs which
were partially offset by a foreign currency transaction gain of $10.9 million
and a decrease in deferred income taxes of $0.3 million. The net cash outflow
from changes in operating assets and liabilities was the result of an increase
in deferred contract acquisition costs of $37.9 million as our sales commissions
increased due to the addition of new customers and expansion of our existing
customer subscriptions, a net decrease of $4.4 million in accounts payable,
accrued expenses, accrued compensation and benefits, and a $3.5 million decrease
in operating lease liabilities. These outflows were partially offset by a $34.4
million increase in deferred revenue and a decrease of $5.1 million in prepaid
expenses and other assets.
Net cash used in operating activities during the six months ended October 31,
2019 was $1.4 million, which resulted from a net loss of $91.7 million adjusted
for non-cash charges of $55.9 million and net cash inflow of $34.4 million from
changes in operating assets and liabilities. Non-cash charges primarily
consisted of $27.2 million for stock-based compensation expense, $13.9 million
for amortization of deferred contract acquisition costs, $8.8 million of
non-cash acquisition related costs, $3.3 million of depreciation and intangible
asset amortization expense and $3.0 million in non-cash operating lease costs.
The net cash inflow from changes in operating assets and liabilities was the
result of an increase of $24.5 million in deferred revenue, a net increase of
$23.8 million in accounts payable, accrued expenses, accrued compensation and
benefits, a $4.9 million decrease in accounts receivable and a decrease of $1.1
million in prepaid expenses and other assets. These inflows were partially
offset by an increase in deferred contract acquisition costs of $17.0 million as
our sales commissions increased due to the addition of new customers and
expansion of our existing customer subscriptions and a $2.8 million increase in
operating lease liabilities.
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Net Cash Used in Investing Activities
Net cash used in investing activities during the six months ended October 31,
2020 was $0.3 million due to $1.7 million of capital expenditures which was
partially offset by cash provided by other investing activities of $1.3 million
during the period.
Net cash used in investing activities during the six months ended October 31,
2019 was $27.6 million due to $24.4 million used in the acquisition of Endgame
and $3.2 million of capital expenditures during the period.
Net Cash Provided by Financing Activities
Net cash provided by financing activities during the six months ended
October 31, 2020 was $45.2 million due to proceeds from option exercises during
the period.
Net cash provided by financing activities of $36.7 million during the six months
ended October 31, 2019 was due to $39.6 million proceeds from option exercises
during the period, which was partially offset by payment of withholding taxes of
$2.8 million of acquisition expense that was settled in ordinary shares of the
Company.
Off Balance Sheet Arrangements
We did not have during the periods presented and we do not currently have any
off balance sheet financing arrangements or any relationships with any
unconsolidated entities or financial partnerships, including entities referred
to as structured finance or special purpose entities, which were established for
the purpose of facilitating off balance sheet arrangements or other
contractually narrow or limited purposes.
Contractual Obligations and Commitments
Our principal commitments consist of obligations under our operating leases,
which are primarily for office space, and purchase commitments to our cloud
hosting providers. There have been no material changes to our contractual
obligations and commitments discussed in our Annual Report on Form 10-K for the
year ended April 30, 2020.
Recently Issued Accounting Pronouncements
Refer to Note 2 of our accompanying Notes to Condensed Consolidated Financial
Statements included elsewhere in this Quarterly Report on Form 10-Q for recently
adopted accounting pronouncements and new accounting pronouncements not yet
adopted as of the date of this report.

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