CX Connect brings highly personalized digital engagement direct to the customer, reimagining the checkout experience for greater shopper relevancy, interactivity, and value, while giving retailers more brand exposure and sales opportunities.
The offering delivers personalized content, offers, and experiences for shoppers to engage with as store associates scan items for checkout at the Point of Sale. The customer-facing solution runs on any tablet device running iOS, Android, or Chrome OS, leveraging the native touchscreen keyboard for ease of use.
'There has been great interest in bringing highly personalized ecommerce-like experiences into the store setting; meanwhile, retailers have long endeavored to drive improved shopper engagement during store visits. All the while, the checkout process has remained notoriously tedious, time-consuming, and uninspired,' said
'Stores can't continue to look and feel the way they do,' said
CX Connect surfaces a wide array of content and functionality in real-time and in synch with POS transactions at checkout, offering mutual benefit to shoppers and retailers alike:
Simplified Loyalty Registration - Customers can choose to self-identify as an existing loyalty member or sign up as a new loyalty member.
Ability to View and Use Loyalty Points Toward Payment - Shoppers can easily view their loyalty points and opt to use them as part of their payment method; retailers benefit via this proactive effort to reduce their overall loyalty liability.
Alerts for Near-Miss Promotions - Customers are visually prompted with 'near-miss' promotions to encourage additional incremental sales.
View Personalized Recommendations - Shoppers can view recommended and highly relevant products aligned to items being scanned at the POS, for purchase for ship-to-home or to be saved in a universal cart for future consideration.
Serve Up Targeted Marketing and Offers - Digital signage area provides the opportunity for messaging and branding, as well as personalized promotions such as private-label credit card offers.
Support Checkout Charitable Giving - Retailers can surface donation solicitations for charities and/or nonprofits.
By serving up all these options, retailers can enrich the shopping experience for consumers, keeping all available engagement options in focus and top-of-mind, while streamlining store associate customer communications.
CX Connect is designed to work with the
About Jumpmind
Jumpmind is a leading provider of innovative retail technology solutions. Our cloud-native, mobile POS platform empowers retailers to streamline operations, enhance customer experiences, and achieve sustainable growth. With a future-proof architecture and a focus on delivering exceptional value to our clients, Jumpmind is committed to shaping the future of retail technology. Jumpmind powers inspired in-store experiences for a growing list of leading retailers, including:
Contact:
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Lutz Public Relations and Marketing (for Jumpmind)
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