|End-of-day quote - 04/21|
Access Bank : Rwanda Wins 'Commercial Bank of the Year' At Service Excellence Award 2020
|12/09/2020 | 05:06am|
During the Service Excellence Award 2020 ceremony held on
The award spotlights the bank's commitment to meet and exceed customers' expectations, according to officials.
This is further evidenced through the recent deployment of "Ikaze Agency Banking" which aims at making our services easily accessible to our customers. We are committed to putting the full force of our people and resources to ensure our customers obtain exceptional customer experiences," he said.
Gakuba lauded the efforts of competent staff of Access Bank Rwanda for their contribution in helping to provide services that people want.
"We recognize that all you are doing is what enables us to confidently assure our customers that we will continue to provide services and solutions that enrich their lives enabling them to create a better future for themselves, their families and their communities," he remarked.
He also thanked
We first carry out research on different categories of companies and their popular brands and then establish an opinion poll where clients vote online. Online voting is attributed 40 percent while with the rest, we assess other criteria such as use of ICT, social media in terms service delivery to clients in the companies, marketing and handling clients' complaints and the time it takes. We also look at different reports that talk about the companies' service delivery including reports from the media and others," he said.
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