Majorel Luxembourg S A : Corporate Responsibility Report 2022

Contents

Corporate CitizenshipOur CR StrategyEmployee Rights & Fair Working Conditions

Taking responsibility is a fundamental principle of Majorel's entrepreneurial corporate culture - for our own team members, clients, society, the economy and the environment.

Diversity, Equity & Inclusion

Our approach to HR management is based on respecting and guaranteeing the rights of our team members, and on local legal frameworks.

The work we do every day at Majorel makes a tangible and positive impact on our society. Our continuing success drives a positive societal impact and delivers value to our shareholders.

We passionately believe that success comes from diversity. We celebrate our respectivedifferences and strengths, seeing them as key ingredients of Majorel's innovation and competitive edge.

2022 Highlights

In addition to building on the many CR programs and local initiatives already in place, we further developed our CR strategy and successfully reached the commitments from last year.

23 25

Wellbeing & ResiliencyEnvironment & Local Communities

A People First approach is a key priority in our Wellbeing and Resiliency strategy. We want all of our team members globally to balance both their work and personal lives, supported by Majorel.

Majorel is focused on its impact on the environment and local communities. We strive to make our business ever-more sustainable, both socially and environmentally.

Governance, Compliance & Control

Our economic success is built on the trust of our partners and stakeholders. We value and safeguard this trust through our company-wide principles of governance, compliance and control, which underpin our CR program.

7

Corporate Responsibility Report 2022

Dear Stakeholders,Our responsibility towards our people, society and the environment is a cornerstone of our business. Especially when our actions directly impact the lives of our 82,000 team members in 45 countries - and many millions of our clients' customers - as we deliver customer experience (CX) every day or help to keep the internet safe through our Content services, Trust & Safety services.

Therefore, Corporate Responsibility (CR) is a fundamental part of Majorel's DNA and a natural extension of our core values of Creativity, Excellence and Respect.

The value we generate for our stakeholders is of critical importance, but so is the way we operate. This translates into our approach to Environment, Social and Governance (ESG) which is an integral part of our CR program. This approach also defines our employer brand as we strive to be a good home for talent.

As a signatory to the UN Global Compact, we endorse the Sustainable Development Goals (SDGs) set up by the United Nations General Assembly, and recognize that their integration is essential for the seamless functioning of our business.

The comprehensive range of internal initiatives, policies, business endeavors, and external collaboration detailed in this report exemplify Majorel's dedication to the realization of these objectives.

Everyone at Majorel is mandated to contribute towards our vision for CR, and this is reflected in our Code of Conduct and our commitment to the fair treatment of our people encapsulated in our "Employee Rights and Fair Working Conditions" policy. We expect all our people to comply with the standards that both documents set out to achieve and we hold our suppliers to the same expectations.

I'm very proud of the progress we have made in CR during 2022 and our positive contribution to the wellbeing and prosperity of our people, our local communities, our environment and wider society.

Thank you for your continued support and interest in our CR performance.

Olaf Steger

Executive Vice President

Corporate HR & ESG

Majorel Global Summit

2022 was a very successful year for CR at Majorel. In addition to building on existing global programs and local initiatives, we further enhanced our CR strategy.

Majorel Corporate Responsibility Report 2022

2022 CR Highlights. Global reach, local impact

Further strengthened the five pillars on which our CR strategy is built: Diversity, Equity & Inclusion; Environment & Local Communities; Employee Rights & Fair Working Conditions; Wellbeing & Resiliency; and Corporate Citizenship.

Published Majorel's "Employee Rights & Fair Working Conditions Policy", underlining our commitment to our team members and potential candidates, as a fair and reliable employer globally and the best home for talent.

Continued to expand Majorel's global Diversity, Equity and Inclusion (DE&I) activities with our well-received We Are One internal campaign, the Majorel Women's employee resource group (ERG) and the growth of the Majorel Impact Sourcing Standard.

Continued multiple energy management measures, in Europe based on ISO 50001, the European energy management standard.

Global operations switch to renewable electricity with a fast growing contribution from direct renewable electricity supply and by the use of Renewable Electricity Certificates (RECs).

Delivered a rich program of local community projects and team member volunteering across all countries.

Invested further in our global Wellbeing & Resiliency programs with a focus on Majorel's global Feel Good framework and initiated a bundle of measures to support our team members working in Content Services, Trust & Safety services.

4

Our CR Strategy: defined and focused

Our vision is to be the most client-centric company in our industry by nurturing long-term, meaningful relationships and making a positive impact on the worldaround us.

Taking responsibility is a fundamental principle of Majorel's entrepreneurial corporate culture, whether for our own team members, clients, society, the economy or the environment. Therefore, Majorel's business strategy incorporates CR management, which combines commercial goals with social and environmental concerns both inside and outside the business.

This manifests itself in our well working and unchanged five pillar approach to CR, built on the foundation of Governance, Compliance and Control. We bring a systematic approach and effective tools to the management of our CR performance, both globally and locally.

Majorel's Corporate Responsibility strategy: our five pillars

Diversity, Equity & Inclusion

Majorel's remarkable diversity is what makes us who we are and plays a crucial part in our success as a global CX business. It's a unique strength that we protect and nurture, which is why we work hard to create the right conditions that promote and celebrate DE&I through a worldwide network of local ambassadors. We also know that our broad diversity means that we are more competitive and better able to grow as a company, as #OneTeam.

Environment & Local Communities

All businesses have an impact on the environment, which is why it's important to conserve natural resources through local initiatives such as recycling and using renewable energy sources. We also have a responsibility to the local communities where we operate and our wider society - whether that's getting involved with educational programs or supporting charities and good causes.

Employee Rights & Fair Working Conditions

Respecting and ensuring the rights of our team members, while adhering to local legal environments, is the natural basis of our approach to people management. We act based on shared values such as dignity, fairness, equality, respect and independence. Fair working conditions include physical aspects and everyone's legal rights.

Wellbeing & Resiliency

Majorel has a responsibility to all our team members. To provide an environment that drives a culture of Wellbeing and Resiliency. That is accessible to all, and meets the standards set out in our roadmap. We have adapted our roadmap to create a sense of belonging that fits across many different cultures. We continue to evolve and develop our approach in an ever-changing market. We have established special support structures for our people in the demanding roles in Content Services, Trust & Safety, as they continue to help make community safer for us all.

Corporate Citizenship

Our work makes a tangible and positive impact on our society. We are a key purchaser of local products and services, and many of the CX services we deliver are essential to the day-to-day lives of millions of citizens across the world - especially during the ongoing pandemic. Therefore, Majorel's continuing economic success and geographic expansion drive a positive societal impact while, at the same time, delivering value for our shareholders.