Fnac Darty : 2023 Extra-financial performance declaration

2

Corporate Social Responsibility

2

Introduction	40	2.4.4 /	Working conditions and risk prevention	97
2.1 /	Strategy, governance and CSR risks	40	2.4.5 /	Develop the sense of belonging,
	social connection and quality of life at work	100
2.1.1 /	A governance and organizational structure		2.5 /	Acting ethically throughout
	dedicated to integrating CSR issues
			the value chain	102
	into our business lines	40
2.1.2 /	Identifi cation of CSR risks and materiality	44	2.5.1 /	Governance	103
2.1.3 /	Open dialogue with the Group's stakeholders	48	2.5.2 /	Combating corruption	104
2.2 /	Promote sustainable consumption		2.5.3 /	Using and protecting personal data, cybersecurity	105
	2.5.4 /	Vigilance Plan	107
	and an educated choice	49	2.5.5 /	Combating anti-competitive practices	112
2.2.1 /	Inform customers and develop the offer,		2.5.6 /	Responsible lobbying	113
	to enable an educated choice	50	2.5.7 /	Supplier relations and responsible purchasing	113
2.2.2 /	Encourage maintenance and repair	53	2.5.8 /	Ethics whistleblowing platform	114
2.2.3 /	Give a second life to products	55	2.5.9 /	Being a responsible taxpayer	115
2.2.4 /	Reduce packaging, ensure waste collection		2.6 /	Contribute to the social and cultural
	and recycling	56
2.2.5 /	Public engagement and raising awareness	59		development of territories	116
	of sustainability issues	2.6.1 /	Fnac: a renewed, diversifi ed
2.3 /	Reduce the Group's impact			and acclaimed cultural commitment	117
	2.6.2 /	Contribute to local economic activity
	on the climate and biodiversity	60
		and create permanent jobs	118
2.3.1 /	Risk management and governance	61	2.6.3 /	Pursue a solidarity policy to combat
2.3.2 /	Climate strategy and objectives	63		insecurity and exclusion	119
2.3.3 /	Action plans and performance	65	2.7 /	Methodology note	121
2.3.4 /	EU Taxonomy	77
2.4 /	Develop our most valuable		2.8 /	Summary of non-
	asset: people	91		financial performance
2.4.1 /	Attract and retain talent, particularly in jobs			and Taxonomy appendices	129
	with shortages and in growth areas	92

1. / Capitalize on all our talent
2. / Support the development of business lines and labor organizations

93 2.9 / Independent Third-Party Report by one of the Statutory Auditors

96on the verification of the Consolidated Non-financial

Performance Declaration

142

2023 UNIVERSAL REGISTRATION DOCUMENT			FNAC DARTY	39

• CORPORATE SOCIAL RESPONSIBILITY Strategy, governance and CSR risks

Introduction

Fnac Darty is committed to creating value for all its stakeholders, and determined to avoid and reduce the negative externalities of its activities. This chapter reports on the Group's social, societal and environmental policies and performance, in relation to its main risks and, furthermore, its long-standing commitments.

This Universal Registration Document meets the requirement for a non-fi nancial performance statement (déclaration de performance extra-fi nancière, DPEF) established in France by Order No. 2017- 1180 of July 19, 2017 and Decree No. 2017-1265 of August 9, 2017. The information provided covers the activities of all the companies within the Group's scope of consolidation.

The DPEF includes:

• the presentation of the business model, available in section 1.3 of this Universal Registration Document;
• a description of the main non-fi nancial risks, in section 2.1.2 of this Universal Registration Document;
• the policies and action plans associated with these social, environmental and societal risks, and the results of these policies through key performance indicators, in sections 2.2, 2.3, 2.4, 2.5 and 2.6 of this Universal Registration Document.

In accordance with the European Taxonomy Regulation (Regulation 2020/852/EU), this DPEF also includes, in section 2.3.4, indicators relating to the share of revenue, operating expenses and capital expenditure associated with sustainable economic activities in 2022.

In addition, section 2.5.4 of this chapter meets the requirements of the French Law of March 27, 2017 on the Duty of Care of parent companies and initiating companies, on the effective implementation of a vigilance plan.

Finally, in line with the expectations of its stakeholders, this chapter also presents its climate reporting in accordance with the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD), contributing to the Group's transparency and accountability efforts on climate issues (see cross-reference table in section 7.7.7 of this Universal Registration Document).

All of the Group's sustainable development policies are based on complying with and promoting the principles or recommendations contained in:

• the Universal Declaration of Human Rights;
• the fundamental conventions of the International Labour Organization;
• the United Nations Global Compact;
• the Paris Climate Agreement.

2.1 / Strategy, governance and CSR risks

To accelerate the development of a sustainable economic model, the Group has placed its corporate social responsibility performance at the heart of its strategic plan Everyday for 2025: two of the three pillars of the strategy are based directly on the CSR policy it has been rolling out for several years.

The incorporation of sustainable development issues into the Company's overall strategy is described in Chapter 1 of this Universal Registration Document.

2.1.1 / A governance and organizational structure dedicated to integrating CSR issues into our business lines

In order to integrate these issues into the strategy and projects of the various business lines, the Group is pursuing a decentralized approach to CSR based on the development of managers' skills.

The CSR Department reports to the General Secretary, and relies on various bodies and business line representatives to implement the Group's CSR strategy.

40 2023 UNIVERSAL REGISTRATION DOCUMENT FNAC DARTY

CORPORATE SOCIAL RESPONSIBILITY

Strategy, governance and CSR risks

BOARD OF DIRECTORS

Appointments			Corporate,
	Audit	Environmental
and	Strategy
and Social
Compensation	Committee	Committee
Responsibility
Committee
		Committee

EXECUTIVE COMMITTEE

GENERAL SECRETARIAT

		Employee	#TousEngagés	CSR				Protection		Legal
Mission		Internal Audit	of personal
representatives	network
department				data
Committee
		1	participates
			REPRESENTATIVE
				PER
	1	Nature		STORE						Human
Green					Risk	Ethics
REPRESENTATIVE	1 ELECTED				Resources
networks	PER STORE	&		Committee Committee
	Découvertes	REPRESENTATIVE			2
		1
		PER COUNTRY
			REPRESENTATIVE							Operations
		Belgium	PER SUBSIDIARY
Specific				participates	Sustainability		Sales
committees	Spain	Vigilance	leads			Committee
(climate,
sustainability,		Plan							Services and
CSR)
									Operations
		Portugal
				leads		Circular Economy		Transformation
							Committee
								and Strategy
		Switzerland
			Country	leads						E-commerce
			CSR
									and Digital
			Committee	leads			Climate
					Committee		Customer, Marketing
			1
									and Business
		REPRESENTATIVE							Development
		PER COUNTRY
								CSR		Finance
				leads
					Committee
KEY:										Communications
Committees within the Board of Directors						1	and Public Affairs
				REPRESENTATIVE

PER

DEPARTMENT

Executive Committee, Management and Subsidiaries

Cross-border committees responsible for implementing the CSR strategy in business lines

Employee and staff representatives

Nature & Découvertes Mission Committee, currently being set up

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• CORPORATE SOCIAL RESPONSIBILITY Strategy, governance and CSR risks

Description of committees

Role and responsibilities

Board of Directors	n The CESR Committee of the Board of Directors: composed of four Directors, it reports
	to the Board on CSR strategy and initiatives, as well as the results achieved (see also section 3.2.1
	of this Universal Registration Document).
Ethics Committee	n Chaired by the General Secretary in charge of CSR and Governance, it ensures that the Group
	complies with regulations relating to ethical business conduct, particularly the French Sapin 2
	and Duty of Care Laws and the GDPR.
Climate Committee	n Composed of three members of the Executive Committee (Comex), it is responsible for rolling out
	and ensuring compliance with the Group's Climate roadmap (see also section 2.3.1 of this Universal
	Registration Document).
Circular Economy	n Composed of three members of the Executive Committee, it oversees projects to reduce packaging,
Committee	optimize unsold products, and improve waste collection and recovery.
France CSR Committee	n Composed of one member of the Executive Committee and the 14 business line representatives
	(one for each Group department), it monitors the roll-out of the roadmaps of each department
	and introduces new projects.
Country CSR Committee	n Composed of one member of the Executive Committee and the CSR representatives from each
	of the Group's European subsidiaries, it monitors the roll-out of the roadmaps for each country
	and shares best practice implemented in each subsidiary.
Sustainability Committee	n Composed of two members of the Executive Committee, it aims to monitor action plans designed
	to offer sustainable products and services.
Internal Audit Committees	n Led by the Risk Department, they oversee the prevention and mitigation policies for certain risks
	identifi ed in the mapping of risks covered by the French Law on the Duty of Care.
Ecolaws Committee	n Composed of at least the CSR and legal Departments, this cross-functional collaborative committee
	was set up in 2023. It aims to better anticipate the changes and new environmental regulations
	affecting the products. Monitoring regulations and better awareness raising within the teams allow
	the committee to monitor and control all relevant regulatory topics with the management teams
	from the relevant departments.

Integration of CSR within short- and long-term variable compensation objectives

For several years, the annual variable component of compensation of the Chief Executive Officer and members of the Executive Committee has included a CSR component that is defined in consultation with the CSR Department and aligned with the Group's social and environmental issues and strategy. The criteria relate to the respective responsibilities of the executives and are based on quantifi able indicators, including, for certain members, targets for reducing greenhouse gas emissions or objectives related to the representation of women in positions of responsibility (see section 3.1.9 of this Universal Registration Document). The criteria and objectives linked to the Chief Executive Officer's variable compensation are approved by the Board of Directors on the recommendation and proposal of the Appointments and Compensation Committee.

Since January 1, 2021, all managers eligible for annual variable compensation, i.e. 3,000 employees, have had a CSR objective accounting for 10% of this variable component. These objectives are defi ned in consultation with the CSR representatives of each department or scope, on the basis of their CSR roadmaps, and the CSR Department. For 2023, given the importance of climate issues, the CSR criterion takes the form of one common indicator for all, to reduce energy consumption, and one specifi c indicator associated with the CSR roadmap of each department for greater alignment and impact.

The long-term incentive plan (LIP) for the Chief Executive Offi cer, members of the Executive Committee and the Company's key managers, also incorporates a 3-year CSR performance condition. The CSR performance condition currently takes the form of two objectives aligned with the strategic plan. Its weighting was increased from 20% to 25% in 2022. The fi rst objective focuses on climate issues with the reduction of greenhouse gas emissions, while the second involves improving the sustainability score.

42 2023 UNIVERSAL REGISTRATION DOCUMENT FNAC DARTY

The Group has also developed ways of investing employees' medium- and long-term savings in CSR-labeled funds. The mutual funds of the Group savings plan (PEG) and employee retirement savings plans have been reviewed: four of the six funds in the Fnac Darty savings plan, in which employees can invest their incentive and profi t-sharing bonuses or on a voluntary basis, will be CIES (1) or SRI (2) labelled by the end of the fi rst half of 2024. By the end of the fi rst half of 2024, six of the eight funds in the Darty Group retirement savings plan (PERCOL) will have been awarded the CIES, SRI or France Relance label. Lastly, since February 1, 2024,

• ve of the nine funds in Fnac's mandatory retirement savings plan (PERO) have been labelled socially responsible (SRI, LuxFlag ESG).

In-store communications bring the Group's ambitions closer to customers

In September 2023, a network of CSR representatives - the "#TousEngagés" community - was launched in France. Nearly 310 CSR representatives - 1 per store (3) - have been appointed to act as spokespersons for CSR issues at their sites. The aim of this network is to make CSR issues more tangible, and thereby meet customers' objectives in terms of sustainable development.

Since 1995, Nature & Découvertes has structured its sustainable development policy around an internal network of ambassadors for the environmental and social policy in stores. These volunteer employees (one per store), known as "Green Networks", raise awareness and mobilize store teams around issues such as waste management, publicizing advocacy initiatives to customers and local stakeholders, supporting local community projects for protecting and learning about the natural world through the Fondation Nature & Découvertes and charitable rounding (see section 2.6.3 of this Universal Registration Document), or promoting nature-oriented education programs and events.

Awareness and training in sustainable development issues

In 2023, all members of the Executive Committee and the Board of Directors attended a "Climate and governance" workshop on the following topics: understanding the scale and signifi cance of planetary limits, regulatory obligations and market recommendations, understanding changes in the societal context and expectations of a company like Fnac Darty, and grasping the nature of the changes expected in companies and the role of governance bodies.

CORPORATE SOCIAL RESPONSIBILITY

Strategy, governance and CSR risks

Fnac Darty also uses training and innovative formats such as the "Fresque du Climat" and other similar training workshops to raise employee awareness of the Group's social and environmental issues and to inspire each one of them to get involved in the CSR strategy. In 2023, all Executive Committee members and French managers (one level below Comex), i.e. around 80 people, completed the "2 tons workshop".

At the same time, Fnac Darty regularly uses various internal communication channels to talk about the Group's CSR challenges and projects, such as energy effi ciency. In 2023, a CSR Day, open to all, was organized to highlight all the actions carried out under the fi ve pillars of the Group's CSR strategy. The CSR department is also regularly asked to take part in induction seminars for new employees, and training on climate and CSR issues is available on the Group's e-learning platform.

Nature & Découvertes, a certified B Corp and a "social purpose" company (société à mission)

Based on a CSR approach that is rooted in education about nature and protecting biodiversity, Nature & Découvertes has set

itself a strategic goal of accelerating its development by placing 2 commitment to responsibility at the heart of its business model.

A true strategic compass that has been enshrined in the company's bylaws since October 2022, the raison d'être to "Choose solutions that make a genuine, daily contribution to the transition toward sustainable, biodiversity-friendly lifestyles" is refl ected in its range of sustainable products and experiences that are focused on nature and ecological transition.

In 2022, in a bid to provide a fi rmer, long-term foundation for the company's unique nature and DNA, Nature & Découvertes became a "social purpose" corporation (société à mission) within the meaning of the French Pacte Law (4). Changes to the bylaws were approved by the Extraordinary General Meeting of October 25, 2022, enabling the Fnac Darty subsidiary to join the circle of companies legally committed to societal causes.

In this context, the objectives Nature & Découvertes intends to pursue, as set out in its bylaws, are as follows:

• to develop a range of products and experiences that promote sustainable lifestyles;
• to preserve and promote relationships with the natural world;
• to unite the communities that are transforming the world.

Since 2023, a mission committee responsible for monitoring the purpose has brought together external stakeholders (experts whose fi eld of expertise is linked to the objectives set out in the bylaws) and internal stakeholders.

The company is also certifi ed B Corp.

1. The "Comité intersyndical de l'épargne salariale" label certifi es that the funds offered include environmental, social and governance criteria.
2. The SRI label, created by the French Ministry of the Economy and Finance, is awarded to investment funds that respect the principles of socially responsible investment.
3. Excluding deductibles.
4. Pacte: Plan d'Action pour la Croissance et la Transformation des Entreprises, an action plan for the growth and transformation of companies, which gives French companies the opportunity to register and implement their CSR transformation via a unique legal framework.

2023 UNIVERSAL REGISTRATION DOCUMENT			FNAC DARTY	43

• CORPORATE SOCIAL RESPONSIBILITY Strategy, governance and CSR risks

Terre d'Oc, a Nature & Découvertes subsidiary specializing in the production of organic and fair trade teas, essential oils and fragrances, has also been a social purpose corporation since 2021. Its raison d'être is: "Designing and manufacturing well-

being products that are beautiful, good, and healthy, based on an intention to preserve natural resources and biodiversity while developing the organic and fair-trade sectors, and highlighting women's work all around the world."

2.1.2 / Identification of CSR risks and materiality

Fnac Darty relies on various in-house risk identification and management procedures to identify the risks that apply to the Group, including CSR risks. The Group's major risks - both

• nancial and non-fi nancial - are identifi ed and analyzed with the support of all the departments concerned (see section 5.3 of this Universal Registration Document).

In managing these risks, the Group draws up and monitors more specific risk maps: maps of risks to human rights, health and safety, and the environment (Duty of Vigilance), corruption risks (Sapin 2), risks linked to personal data protection (GDPR). Due to their specifi c nature, climate-related risks are the subject of a separate analysis over the long term (2030 and 2050).

CSR risks are assessed jointly with management. These include both internal factors, which may impact on human rights, health and safety, and the environment; and exogenous factors (major trends), which may affect the Group's business, fi nancial position, reputation and results.

The Group's CSR risks fall into four main categories:

• sustainability of the business model and new patterns of consumption;
• climate change and its consequences;
• business line development and the organization of work, in a context of a shortage of technical profi les and a talent war;
• the ethics of all parties in an ecosystem of partnerships.

Materiality analysis (DPEF approach)

To update its CSR policy, the Group relies on the complementary nature of the above-mentioned risk mapping processes and its materiality analysis.

The matrix below sets out the 28 issues assessed as priorities since 2022: it compares the expectations of internal and external stakeholders (over 2,000 people surveyed) with the impact of each issue on the Company's overall performance (financial, reputational, legal or operational impact), as assessed by the risk analysis mentioned above.

Importance for stakeholders

IMPORTANT

Diversity and equality at work

Physical and mental health and safety

Responsible

Access tax policyto culture

Contribution

to regional

Social momentum commitment

Contributing to legislative developments

Raising awareness

of key social issues

VERY IMPORTANT			STRATEGIC
		Skills	Management
		and internal		Sustainability of the product range
		career path	of personal data
					Extending the life
		Waste	Combating
				span of products
	Quality	corruption
Exemplary	collection,
and conflicts
own brands	of life	reduction
of interest
	at work	and recycling
			Educated choice
	Selection
	of responsible	Energy	Integration of CSR strategy
	suppliers	performance	into the overall strategy
Corporate	& sellers
		GHG from operations and services
culture
		Communication	Development
Accessibility		of CSR commitments	of the second-life offer
Support	GHG from products
of products
for suppliers
				Maturity		Sustainable consumption
				level			Climate
							Business ethics

Human capital

Respect		Territories and culture
for biodiversity
	Governance
	Importance for business

44 2023 UNIVERSAL REGISTRATION DOCUMENT FNAC DARTY

Double materiality analysis (CSRD approach)

In 2023, in order to comply with the Corporate Sustainability Reporting Directive, the Group undertook to update this analysis in order to determine the issues applicable to the Group (across its entire value chain), with regard to their impact and/or fi nancial materiality.

For impact materiality, Fnac Darty has defi ned a rating scale to qualify the scale, scope, remediability and probability of occurrence of the risks and opportunities studied, in line with the "Duty of Vigilance" risk mapping scale.

For fi nancial materiality, Fnac Darty has defi ned a rating scale to assess the magnitude and probability of occurrence of risks and opportunities, consistent with the thresholds and scales defi ned as part of the Group's risk analysis (see also chapter 5 of this Universal Registration Document).

CORPORATE SOCIAL RESPONSIBILITY

Strategy, governance and CSR risks

Based on the list of issues and sub-issues set out in the ESRS 1 (1) and issues more specifi c to the retail sector or to the Group, Fnac Darty involved internal stakeholders in assessing the level of importance of each issue. For value chain issues, in the absence of primary data, the assessment was based on sector benchmarks, NGO and governmental organization reports.

This analysis, in progress at the time of publication, will enable the Group to defi ne the list of ESRS standards applicable for the 2024 Sustainability Report (publication 2025), as provided for in Order No. 2023-1142 of December 6, 2023 transposing into French law EU Directive 2022/2464 of December 14, 2022, known as the "CSRD".

Initial analysis confi rm that the issues of importance to the Group's stakeholders are consistent with the level of importance of the issues listed in the CSRD.

Summary of the Group's main risks (DPEF approach)

The tables below summarize the main CSR risks and how they relate to material challenges. Five priority objectives (2) from the Group's strategic plan Everyday are monitored as part of the Company's overall performance.

Risks: Sustainability of the business model and new patterns of consumption

Commitment: Promote sustainable consumption and an educated choice

2

CSR risks	Associated challenges	Priority objectives	Performance
n Changes in consumer behavior	n Helping consumers make
(alternative consumption, drop	responsible choices
in demand, possible boycotts, etc.)	(see section 2.2.1.1)
n Increased cost of raw materials	n Sustainability of the offering	n Sustainability score	n 118 in 2023 ✓
(increased cost of distributed products)
n Scarcity of natural resources	(see section 2.2.1.2)	of 135 in 2025
	(vs 100 in 2019)
(disruptions to supply chains)
n Extending the life span of	n 2 million Darty Max	n 1.125 million
n Increased energy prices
(higher indirect costs)	products (see section 2.2.2)	subscribers in 2025	in 2023 ✓
n Economic crises (declining purchasing		n 2.5 million products	n 2.5 million (a)
power)		repaired in 2025	in 2023
n Tensions in cross-border relationships	n Expanding the second-life
(disruptions to supply chains)	offering (see section 2.2.3)
	n Waste collection, reduction and
	recycling (see section 2.2.4)
	n Contributing to consultations
	on legislative developments
	and raising public awareness
	of sustainability issues
	(see section 2.2.5)

(a) See the methodological note in section 2.7 of this Universal Registration Document.

1. The ESRS are the European Sustainability Reporting Standards.
2. As part of the task of auditing the non-fi nancial performance statement, certain indicators are checked more thoroughly and a justifi ed opinion is issued in respect of these indicators, expressing a conclusion of reasonable assurance; these indicators are identifi able by the symbol ✓.

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• CORPORATE SOCIAL RESPONSIBILITY Strategy, governance and CSR risks

Risks: The climate emergency and its consequences for the Company

Commitment: Reduce impact on the climate and biodiversity

CSR risks	Associated challenges	Objective	Performance
n Extreme weather events (disruptions	n Measurement and reduction	n Reduce scope 1 and	n -38% in 2023 ✓
to logistics and supply chains,	of GHG emissions related	scope 2 emissions
inventory losses)	to operations (se section 2.3.3.3)	by 50% by 2030
n Gradual increase in temperatures		compared to 2019
(increased costs and deterioration	n Measurement, reduction and	n Reduce emissions from	n -10% in 2023
of working conditions)
display of GHG emissions	the use of products sold
n Change in consumption habits
related to distributed products	by -22% per product
(drop in demand)
(see section 2.3.3.4)	sold by 2030 compared
n Regulatory pressure (increased costs)
	to 2019
	n Support for suppliers	n Ensure that suppliers	n 60.5% in 2023
	(see section 2.3.3)	representing 80% of
		product manufacturing
		emissions will have set
		climate science-based
		targets science by 2026
	n Energy performance	n Reduce electricity	n -15.5%in 2023
	(see section 2.3.3.2)	consumption by 15% by
		2024 compared to 2022
		(France excluding Nature
		& Découvertes)
	n Respect for biodiversity
	(see section 2.3.3.5)
Risks: Business line development and the organization of work, in the context
of a shortage of technical profiles and a talent war
Commitment: Develop our human capital
CSR risks	Associated challenges	Objective	Performance
n Ability to attract and retain talent	n Attracting and retaining talent,
n Shortage of technical skills	particularly in hard-to-fi ll
n Lack of employee engagement	or growing professions
n Breaches of employee health	(see section 2.4.1)
and safety	n Physical and mental health
	and safety (see section 2.4.4)
	n Quality of life in the workplace
	(see section 2.4.5)
	n Corporate culture
	(see section 2.4.5.1)
	n Diversity and gender equality	n 35% of women	n 33.2% in 2023 ✓
	(see section 2.4.5.2)	in leadership positions
		in 2025

n Maintain purchasing power (see section 2.4.5.3)

46 2023 UNIVERSAL REGISTRATION DOCUMENT FNAC DARTY

CORPORATE SOCIAL RESPONSIBILITY

Strategy, governance and CSR risks

Risks: The ethics of all parties in an ecosystem of partnerships

Commitment: Act ethically throughout our value chain

CSR risks	Associated challenges	Objective	Performance
n Breaches of data	n The fi ght against corruption		n 99% of persons exposed to confl ict
security and personal	and confl icts of interest		of interest risk have completed mandatory
data protection	(see section 2.5.2)		training modules
n Risks to human rights,	n Enhanced management		n More than 100 projects analyzed
health and safety	of personal data and strengthened		by the DPO and the legal team
and the environment
cyber security		n 8.9 billion malicious requests blocked
n Non-compliance
policy (see section 2.5.3)
with regulations
n Selection and support of		n Proportion of contracts incorporating
on anti-corruption
and confl icts of interest	responsible suppliers and sellers		the Business Code of Conduct: 82%
	(see section 2.5.7)		n 89% of Fnac Darty audits deemed
			compliant (before corrective action plan)
			n 49 unannounced audits (44.5% of audits)
			n More than 1,325 Marketplace sellers
			tested and 96 sellers removed from
			the approved list

2

Commitment: Contribute to the social and cultural development of territories

CSR risks	Associated challenges	Objective	Performance
n.a.	n Promoting wider access to culture		n Number of Group cultural events: nearly
	(see section 2.6.1)		7,000 (including nearly 1,400 in France)
	n Contributing to regional		n 43 stores opened, including 28 in France
	momentum (see section 2.6.2)
	n Engaging for social inclusion		n Donations fi nanced by Fnac Darty:
	(see section 2.6.3)		€5.9 million
			n Amount of donations collected
			from customers: €1.2 million
			n Number of books collected
			for Bibliothèques Sans Frontières
			(France and Switzerland): 252,000
			n Number of projects supported by the
			Nature & Découvertes Foundation: 149
			n Overall allocation from the N&D
			Foundation: €494,000

Fnac Darty's approach to Corporate Social Responsibility is regularly assessed by non-financial rating agencies, whose

ratings are steadily improving. For more details, please refer to section 1.1.3 of this Universal Registration Document.

2023 UNIVERSAL REGISTRATION DOCUMENT			FNAC DARTY	47

• CORPORATE SOCIAL RESPONSIBILITY Strategy, governance and CSR risks

2.1.3 / Open dialogue with the Group's stakeholders

Regular dialogue with stakeholders helps to ensure that the Group, both in its strategy and in the performance of its daily activities, incorporates all their concerns.

In addition to the materiality analysis described above, the Group continues to use several mechanisms and channels to engage in dialogue, a (non-exhaustive) summary of which is set out below:

Stakeholders	Means/methods of promoting dialogue
Customers	n Constant dialogue with customers (in store, via customer surveys, etc.)
	n Customer reviews, complaints, dedicated customer relations center
	n In-store cultural events
Employees and social partners	n Regular and constructive dialogue with its social partners
	n Anonymous listening mechanism
	n Events (meetings, "CSR Week," "Customer Day," etc.)
	n Direct collective expression meetings, at least once a year
Suppliers	n Daily exchanges with suppliers
	n Trade shows, annual sales convention
	n Factory inspections of suppliers of own-brand and licensed products
	n CSR business review with suppliers (responsible purchasing policy)
Franchise network	n Periodic visits
	n National convention once a year and regional meetings
Associations	n Membership of professional organizations and federations
	n Participation in working groups, roundtables and consultations.
	n Regular dialogue with consumer and environmental protection associations
	n Partnerships and collaborations with non-profi t organizations.
Public authorities	n Contribution to parliamentary debates on bills concerning its activities
	n Responding to public consultations and providing technical expertise for political
	decision-making
	n Participation in working groups and consultations led by government bodies such
	as Ademe (a)
Investors/shareholders	n Reporting to institutional and individual investors and, more broadly, to the fi nancial
	community
	n Roadshows, telephone meetings or conferences with analysts and investors
	n Dialogue with shareholders throughout the year, particularly at the General Meeting
	n Responses to the main non-fi nancial rating agencies

(a) Agency for Ecological Transition.

48 2023 UNIVERSAL REGISTRATION DOCUMENT FNAC DARTY