Cayce - In observance of National Consumer Protection Week,
'Criminals are working around the clock to steal personal information and money from utility customers across the country,' said
Red flags of a utility scam include: Threatening service disconnection if a customer does not make a payment immediately.
Trying to earn a customer's trust by being personable and sympathetic; not all scammers are aggressive and threatening.
Requesting payment in the form of a credit or debit card by phone, or ask a customer to wire a transfer, send a money order or buy a prepaid or gift card to pay a utility bill.
Targeting small businesses, such as restaurants, and threaten service disconnection during peak business hours to instill fear and a sense of urgency.
Asking for payment in person.
Customers can also follow these tips to protect themselves from utility scams: Always be suspicious of and never allow individuals claiming to be
Never provide a caller with identifying information such as your Social Security Number, Dominion Energy Account number, credit, or debit card numbers over the phone.
Always hang up and check your account balance and payment due date by reviewing your dominionenergy.com account, using the company's mobile app, or calling the number located on your energy bill.
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About 7 million customers in 15 states energize their homes and businesses with electricity or natural gas from
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