Corporate Travel Management : CTM launches new traveller wellbeing reports in response to customer demand

2 March 2023

CTM launches new traveller wellbeing reports in response to customer demand

Corporate Travel Management (CTM) has released its latest tool for travel bookers and travel program managers, a new widget displaying Traveller Trips & Wellbeing Scores.

The release follows customer feedback from CTM's 2022 global customer survey, which showed the high priority travel program managers and business travellers are placing on wellbeing and sustainability in business travel. CTM customers ranked "Traveller risk, safety and wellbeing" within the top three priorities for their travel programs in 2022/23, while also scoring "Health, Safety and Wellbeing" as the most important sustainability consideration, with 92% of respondents ranking it either "Very Important" or "Important" to their travel program.

As a result of the customer feedback, CTM's Tech Hub in Sydney has developed an intuitive new dashboard report within the CTM Portal displaying individual travellers' wellbeing scores based on recent travel activity, alongside their sustainability performance associated with upcoming trips. The dashboard report analyses a range of factors like trip length, overnight flights, time zone changes, weekend trips, last-minute travel and more, to build a full picture of how travel patterns may be impacting an individual's wellbeing and their ability to perform at their peak during their next trip. A Traveller Wellbeing Score (TWS) is then calculated, showing a score between 1-100 based on the last 90 days, and is displayed as a green, amber or red wellbeing heart to easily identify travellers at risk.

The dashboard also includes information on travellers' carbon emissions for each upcoming trip, and the ability to view all connected trip components such as air, hotel and car bookings, to help drive travel program compliance.

CTM's Head of Product for Australia & New Zealand, Cherie Drummond, shared "It's very rewarding to see such a fast release of consumer technology driven by our customer feedback loops. Our new Traveller Trips & Wellbeing Score functionality is perfectly aligned to our customers' growing demand for more sustainable travel programs, for both employees and the environment."

Traveller Trips & Wellbeing Scoring is now available for all CTM Portal users in Australia & New Zealand.