Corporate Travel Management : 2022 Sustainability Report

CTM

Sustainability

Report

FY2022

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Sustainability Report

Our Purpose	4
Our Sustainability Strategy	6
Principles of Governance	10
Planet	16
People	20
Prosperity	24
Conclusion	32

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Driving sustainability throughout our business

Corporate Travel Management Limited ('CTM' or 'the Company') presents its FY22 Sustainability Report which provides an update on progress during the year and plans for FY23. CTM continues to work towards improving oversight and management of sustainability issues and risks over the long term.

CTM's Sustainability Strategy continued to evolve in FY22 but not at the speed the Board would have liked, with the prioritisation of shorter-term issues required to manage the disruptive impacts of COVID-19 and the challenges created from the rapid recovery in demand in the fourth quarter.

CTM appointed a Global Head of ESG and Sustainability to oversee ESG in May 2022 who will review and oversee execution of our global Sustainability Strategy with the support of the Board and the senior leadership team globally. In FY23, we will focus on better defining sustainability materiality, including a deeper understanding of key stakeholders' perspectives and development of a relevant data set to assist monitor the execution of our Sustainability Strategy into the future.

In FY22, we measured our Scope 1, 2 and Scope 3, Category 6 - Employee Travel GHG emissions, allowing us to better understand its carbon footprint. In FY23, we will develop Scope 1 and 2 GHG emission targets and further define and measure our Scope 3 GHG emissions that are material to the business.

Our Sustainability Strategy has four key pillars - Governance, Planet, People and Prosperity. The following report provides an update on FY22 achievements and developments, and an outlook for FY23 under these four pillars.

Looking further ahead, our longer-term success is dependent on meeting the expectations of our key stakeholders including our people, clients, suppliers, industry partners, shareholders, investors and financiers. In FY23, we want to deepen our understanding of our stakeholder expectations and adjust our Sustainability Strategy to reflect priorities.

By combining innovative thinking with long-term planning and collaboration, we are confident that we can balance economic drivers with environmental, social and governance sustainability initiatives for the benefit of all our stakeholders.

We have drawn on the following resources to guide us in our sustainability journey:

2022 REPORT ANNUAL | MANAGEMENT TRAVEL CORPORATE

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Our Purpose

Established in 1994, CTM's clear purpose has remained unchanged; that is to continue to deliver an enhanced value proposition to our clients and their corporate travellers.

CTM's culture is founded on the principle of empowering its people through good processes coupled with excellent training. Our commitment to deliver a strong return on investment to clients is underpinned by intuitive industry-leading technology and highly personalised service. The sustainability performance we deliver within CTM is inextricably linked to our vision, mission and values, summarised below.

Our purpose is to be recognised as the global leader in travel management solutions, an innovative and inspiring company of choice for our stakeholders which improves customer experience and brings positive change.

Our Vision

Our Mission

To be recognised as the global leader in travel management solutions - an entrepreneurial, innovative and inspiring company of choice for employees, customers, partners and shareholders.

Our Values

To be travel management leaders in all regions in which we operate, using innovative technology to improve the customer experience and bring positive change to the market.

Exceed to Service	Innovate to	Trust to Succeed
Excellence is a habit	Generate	Belief is what
not an act	Innovation in thinking	makes a person,
	and doing what	team, company and
	nobody else does	community stronger

Empowered to

Achieve

The power to make the right decision to achieve great results

Collaborate to	Recognise to	Play to Win
Perform	Reward	People are successful
Through teamwork	Celebrate and	when they have fun in
wonderful things will	acknowledge when	what the do
be achieved	we have accomplished
	something special

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CORPORATE TRAVEL MANAGEMENT | ANNUAL REPORT 2022

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