Social distancing practices have redefined how people transact in all areas of life, and banking is no exception. Post-pandemic, bank branches need to adhere to health and safety regulations while still being able to provide a positive customer journey. The webinar, "Reimagining the Branch Experience "was sponsored by Fiserv and is free to download here.

Experts discussed all aspects of the branch experience including customer expectations and engagement, staff safety and education, operational efficiencies, digital options and teller automation.

Speakers included:

  • David Johnson, product manager for Fiserv
  • David Reim Director of product management for Fiserv.

Following the presentation, the speakers took questions from attendees on the best and most cost-effective ways to transform a branch in a post-pandemic world.

To download the webinar, click here.

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