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Sprinklr Creates the Next Generation Contact Center, Powered by Twilio Partnership

05/12/2022 | 08:00am
Sprinklr announced a new partnership with Twilio by integrating Twilio voice and SMS technology with Sprinklr Modern Care, Sprinklr customers can now create the next generation of contact center -- a comprehensive, cloud-based platform for true omnichannel customer care. Modern enterprises understand the need to unify contact center, customer care, and customer experience functions. Twilio provides best-in-class communications platform as a service (CPaaS) infrastructure, while Sprinklr Modern Care delivers an out-of-the-box, AI-powered contact center as a service (CCaaS) application layer built on the world's only Unified-CXM platform.
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