|End-of-day quote - 09/23|
Thomas Cook : UK Civil Aviation Authority - Update on Thomas Cook claims Latest figures published
|01/09/2020 | 09:23am|
In addition to the 320,000 claims already settled, there are approximately 10,000 claims remaining and these are being processed as a matter of urgency. In most cases, these claims have taken longer to process because the details entered online do not exactly match
There are also thousands of forward bookings with
'While more than 95% of people who have made a claim have now received their ATOL payments, we are sorry that some are yet to receive payment. We are continuing to work through this enormous operation as quickly as we can as we understand that customers who have seen their future holidays cancelled will want to receive payment as soon as possible.
'We acknowledge that it has taken longer than we had hoped to make payments to the remaining consumers. We have a dedicated team working to process the most complex cases that need additional support and all consumers with outstanding claims should hear from us by the end of this week to receive an update on their claim and any next steps required. If we request further information, we would encourage consumers to respond as quickly as possible as we cannot process any payments until this information has been received.'
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