MTN says it will keep investing to achieve its digital operator status, where it will put the power in the hands of customers to perform their own activities on the MTN network remotely.
"We also sustaining investments in infrastructure and strategising to become a "full digital operator" by 2023,
The CEO, who was speaking at Editors' and Stakeholders' virtual forum in
The six pillars are; Best Customer Experience, Returns and Efficiency Focus, Ignite Commercial Performance, Growth through Data and
He said COVID-19 had highlighted the importance of digital operation and said MTN was transforming its operations, and expanding the mobile money (
He said
The CEO said MTN was working towards making digital channels the preferred channels and that it had launched several initiatives to eliminate "pain points" that had enhanced customer-centricity and brought value to customers.
He said to enable customers to always receive uninterrupted support and put them in control, MTN also enhanced all support channels.
"We have enhanced our offering in the Home and SME broadband segment with 100k connected on wireless broadband in just over 12 months,"
He said the role of
He some 2,700 homes were also connected to the Fiber to the home broadband platform, indicating a 39 per cent increase over that of the previous year.
"Meanwhile, some 1.3 million people downloaded the MTN Ayoba App in
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