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The issuer is responsible for the content of this announcement. =------------------------------------------------------------------------------- Quarterly Report Vienna, 12 May 2021 - COVID-19 and lockdowns reinforce general trends * Positive parcel development in Austria, CEE/SEE and Turkey; mail business negatively impacted * Parcel volumes up by 33.5 % in Austria, +39 % in South East and Eastern Europe, +37 % in Turkey * Letter mail volumes -6 %, direct mail -8.5 % Q1 revenue increase of 28.5 % (+12.0 % organic growth) to EUR 646.1m * Structural change: Mail Division and Parcel & Logistics Division now have the same size * Mail -2.1 % to EUR 311.0m * Parcel & Logistics +85.5 % to EUR 323.7m * Retail & Bank +27.3 % to EUR 16.7m Earnings increase driven by parcel growth * EBITDA +51.5 % to EUR 99.0m * EBIT +79.2 % to EUR 59.8m o Mail -3.0 % to EUR 45.5m o Parcel & Logistics EUR +27.1m to EUR 35.8m o Retail & Bank -12.4 % to minus EUR 18.4m Improved cash flow * Cash flow from operating activities +28.3 % to EUR 124.1m (+20.5 % to EUR 85.0m before core banking assets) * Operating free cash flow +27.9 % to EUR 74.4m Positive outlook for 2021 * Revenue increase of over 10 % expected * Targeted earnings increase (EBIT) of about 15 % * Focus on investment programme to ensure the company's operating capability The first quarter of the year 2021 continued to be impacted by the COVID-19 pandemic and the related government-imposed restrictions. Numerous lockdown measures improved the market environment in the parcel business but at the same time, reduced business activities in Letter and Direct Mail. Parcel volumes were about 30 % higher than in the first quarter of 2020 prior to COVID-19. In contrast, letter and direct mail volumes fell by 6 % and 8.5 % respectively. "Our focus continues to be on ensuring health and safety of our employees as well as on operating performance of our logistics Group", says Austrian Post CEO Georg Pölzl. "Under these circumstances, we are very satisfied with the development of our business activities and the current revenue increase", Georg Pölzl adds. Austrian Post's Group revenue increased by 28.5 % in the first quarter of 2021 to EUR 646.1m. This was driven by a solid core business, as parcel growth has sufficiently offset the mail business decline, as well as due to the full consolidation of the Turkish company Aras Kargo. In the period under review, the Parcel & Logistics Division generated revenue of EUR 323.7m, slightly above the Mail Division revenue of EUR 311.0m for the very first time. Consistent implementation of the company's strategy made this structural change possible. The Retail & Bank Division also produced growth, reporting revenue of EUR 16.7m in the first quarter of 2021. bank99 has been offering its own range of financial services since April 2020. Austrian Post's earnings grew substantially year-on-year. Group EBITDA rose by 51.5 % to EUR 99.0m and EBIT was up by 79.2 % to EUR 59.8m. The Parcel & Logistics Division significantly contributed to earnings improvement, with EBIT increasing from EUR 8.7m to EUR 35.8m year-on-year. This can be attributed to the full consolidation of the Turkish company Aras Kargo as well as to solid parcel volume development and positive special effects relating to logistics services. The Mail Division faced a 3.0 % decline in EBIT to EUR 45.5m. In this case, the lockdown measures accelerated the negative volume trend and the related earnings effect. The Retail & Bank Division reported an EBIT of minus EUR 18.4m compared to minus EUR 16.4m in the prior-year quarter. The positive development of the financial services business was in contrast to a negative one-off effect from a staff-related provision in the branch network. Austrian Post's profit for the period was EUR 49.9m in the first quarter of 2021 compared to EUR 26.2m the year before. Earnings per share equalled EUR 0.71 in the period under review, up from EUR 0.42 in the first quarter of 2020. This good start to the year confirms Austrian Post's optimistic outlook for the full year 2021. The year should result in a solid revenue and earnings improvement in spite of the reduced visibility in many business areas along with heightened revenue volatility. Revenue is expected to increase by more than 10 %, which should, in turn, lead to about 15 % improvement of targeted earnings in 2021. The growth objective is combined with current capacity expansion measures. The foreseeable medium-term parcel volume increases will continue to be delivered on the basis of excellent logistics quality. "We assure our customers that we will continue to guarantee the highest possible operational capability despite increasing transport volumes", Georg Pölzl concludes. KEY FIGURES Change EUR m Q1 2020 1 Q1 2021 % EUR m Revenue 502.8 646.1 28.5 % 143.3 Mail 317.5 311.0 -2.1 % -6.6 Parcel & Logistics 174.5 323.7 85.5 % 149.1 Retail & Bank 13.2 16.7 27.3 % 3.6 Corporate/Consolidation -2.4 -5.3 <-100 % -2.9 Other operating income 13.3 22.2 66.7 % 8.9 Raw materials, consumables and services used -127.0 -185.6 -46.1 % -58.6 Staff costs -253.5 -303.5 -19.7 % -50.0 Other operating expenses -70.3 -80.5 -14.6 % -10.3 Results from financial assets accounted for 0.0 0.2 >100 % 0.3 using the equity method EBITDA 65.3 99.0 51.5 % 33.6 Depreciation, amortisation and impairment losses -32.0 -39.2 -22.5 % -7.2 EBIT 33.3 59.8 79.2 % 26.4 Mail 46.9 45.5 -3.0 % -1.4 Parcel & Logistics 8.7 35.8 >100 % 27.1 Retail & Bank -16.4 -18.4 -12.4 % -2.0 Corporate/Consolidation 2 -5.8 -3.1 46.5 % 2.7 Financial result 1.1 2.4 >100 % 1.3 Profit before tax 34.5 62.2 80.3 % 27.7 Income tax -8.3 -12.3 -48.2 % -4.0 Profit for the period 26.2 49.9 90.5 % 23.7 Earnings per share (EUR)3 0.42 0.71 68.2 % 0.29 Gross cash flow 72.0 108.9 51.3 % 36.9 Cash flow from operating activities 4 96.73 124.1 28.3 % 124.1 Investment in property, plant and equipment 21.9 18.3 -16.2 % -3.6 (CAPEX) Free cash flow 4 97.7 117.6 20.4 % 19.9 Operating free cash flow 4,5 58.2 74.4 27.9 % 16.2 1 Net interest and commission income is now reported in revenue. In the first quarter of 2020, interest and commission expenses were reported under expenses for financial services. 2 Includes the intra-Group cost allocation proceeding 3 Undiluted earnings per share in relation to 67,552,638 shares 4 The presentation of the provision of financial services has been adjusted. Cash and cash equivalents now also include receivables from banks arising from payment transactions of the bank itself, which were reported as part of financial assets from financial services in the previous year. 5 Free cash flow before acquisitions/securities/money market investments, Growth CAPEX and core banking assets EXCERPTS FROM THE MANAGEMENT REPORT REVENUE DEVELOPMENT IN DETAIL In the first quarter of 2021, Austrian Post's Group revenue increased by 28.5 % to EUR 646.1m year-on-year. Without accounting for Aras Kargo, revenue increased by 12.0 % on a comparable basis. Growth in the parcel business led to a revenue increase of 85.5 % (organic growth of 38.0 %), which has sufficiently offset revenue decline in the Mail Division. On a divisional basis, developments in the first quarter of 2021 reflected a major change characterised by the increased importance of the parcel business. The share of the Mail Division as a proportion of total divisional revenue reduced to 47.7 %. This division produced an expected revenue decline, with revenue down by 2.1 %. On the one hand, this is attributable to the accelerated decrease in conventional letter mail due to electronic substitution as well as due to lockdown measures. On the other hand, the drop in revenue is due to the reduction in direct mail items as a consequence of government-imposed store closings in response to COVID-19. An adjustment in the letter mail product offering and postal rates took place on 1 April 2020, which has positively impacted the division's revenue development. The significance of the Parcel & Logistics Division increased within the Austrian Post Group. It generated 49.7 % of the total divisional revenue in the reporting period compared to 34.5 % in the prior-year quarter. The 85.5 % revenue increase in the first quarter of 2021 was primarily driven by organic volume growth from online orders. Further growth was achieved due to the full consolidation of the Turkish subsidiary Aras Kargo on 25 August 2020, with revenue of EUR 82.8m in the first quarter of 2021. The Retail & Bank Division accounted for 2.6 % of divisional revenue in the first three months of 2021, producing revenue of EUR 16.7m (+27.3 %). bank99 started operating in the market on 1 April 2020.
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