NOMURA HOLDINGS, INC

8604
End-of-day quote. End-of-day quote  - 06/24
574.1JPY +1.02%

Nomura : Investor Day Satoshi Arai Head of Retail Nomura Holdings, Inc.

05/12/2021 | 03:22am

Connecting Markets East & West

Investor Day

Satoshi Arai

Head of Retail

Nomura Holdings, Inc.

May 12, 2021

© Nomura

Review of last year

Excerpt from Investor Day in May 2020

Offer clients advice on entire balance sheet to maximize client engagement

branches Retail

Radical organizational change

Improve productivity of existing

Full-scale business shift

(~FY2019/20)

businesses (FY2020/21)

(~FY2022/23)

Realign channels

Expand existing businesses

Fully implement high value-added

(Organize to meet individual client needs)

(Effectively provide high quality services)

advisory model

Corporates/

In charge

Raise value of contact with clients

of corporates

owners

Boost advisory functions by

through combined digital and people

consolidating CIO functions

HNWI

In charge

approach

of HNWIs

Maximize

Mass

In charge of

client

engagement

affluent

mass affluent

Increase contact with clients using

Mass retail

digital tools and data

Branch office consolidation

ups-Tie

Comprehensive business alliances with

Expand business through collaboration with third parties

regional financial institutions

Enable business expansion by pursuing inorganic growth

Established LINE Securities

1

Initiatives taken to reposition business

  • Realigned channel formation in 2019 to deliver optimal services to individual clients at the most appropriate time
  • Strengthened consulting for clients' entire assets and implemented measures to increase client interactions

Strengthen private strategy

1

Channel realignment and improvement of sales Partners expertise

1

2

Branch integration aimed at staff reallocation

  • Reassigned retail sales representatives (Partners) based on client type (Reviewed Partner assignment for over 1.5 million client accounts in 2

years)

  • Refined expertise of sales Partners

Corporates/

owners

HNWI

Mass

affluent

Mass retail

Matching

In charge of corporates

In charge of HNWIs

In charge of

mass affluent

Departments/

branches

2

3 ContactCenters

3

Branch integration towards effective channel realignment

178

156

128121

March 2012

March 2019 March 2020 March 2021

Enhancement of contact center functions to increase contact with clients

  • In addition to three centers in Sapporo, Tokyo and Naha, four new centers opened in FY2020/21 in Osaka, Nagoya, East Tokyo and West Tokyo for a total of 7 centers and 1,000 personnel
  • Increased number of Inbound Partners making outbound calls to identify client needs, as well as Remote Partners to offer detailed investment management consultations through asset plan (About 120 people as of April 2021; additional headcount increases planned)

2

Current business achievements: Wealth Management Group

Wealth Management Group

  • Higher revenues driven by proposal of a wide range of solutions matched to client needs, including review of securities based on capital policy, real estate transactions, pension and insurance

Stronger Wealth Management Group revenues from transaction business

(FY2018/19 =100)

  • Enhanced services for listed company executives in collaboration with Investment Banking - Account openings by listed company executives increased as a result of introduction of restricted stock remuneration

plan (RS)

25,000

Number of RS accounts

24,116

(cumulative total)

20,000

15,000

Main transaction businesses

  • Review of securities in line with capital policy
  • Real estate transactions
  • Corporate pensions, insurance, etc.

Up approx. 1.6x in 3 years

160

10,000

5,000

0

Mar

Sep

Mar

Sep

Mar

Sep

Mar

2018

2019

2020

2021

100

Share of corporate RS account openings by securities company

Nomura:

As of April 30, 2021

419

Companies

companies

implementing RS

plans: 930

45%

  • Nomura share: 45%

FY2017/18

FY2020/21

3

Current business achievements:

Business geared towards corporates/owners and HNWIs

Corporate/owner and HNWI businesses

All channels

250

Corporates/owners

1,869

2,000

Onboarding of owners

1,800

200

Number of monthly account openings(lhs)

1,600

Cumulative total from FY19/20 2H(rhs)

1,400

150

1,200

1,000

100

800

600

50

400

200

0

0

Oct

Nov Dec Jan Feb Mar

Apr May Jun Jul Aug Sep

Oct

Nov Dec Jan Feb Mar

2019

2020

2021

(billions of yen)

Real estate related transactions

200

175.2

163.8

150

138.8

117.3

124.2

100 93.4

50

0

FY15/16

FY16/17

FY17/18

FY18/19

FY19/20

FY20/21

2,500

Number of consulting contracts

26,012

30,000

(billions of yen)

Equity Center

200

Number of accounts/stock client assets

187.2

2,000

Number of monthly contracts(lhs)

25,000

2,000

Cumulative total from FY19/20 2H(rhs)

1,500

20,000

150

Stock assets(lhs)

1,107

1,500

Number of accounts(rhs)

15,000

100

1,000

1,000

10,000

500

5,000

50

500

0

0

0

0

Oct Nov Dec Jan Feb Mar Apr May Jun Jul

Aug Sep Oct Nov Dec Jan Feb Mar

Oct

Nov Dec

Jan

Feb Mar Apr May Jun Jul

Aug Sep

Oct Nov Dec Jan

Feb Mar

2019

2020

2021

2019

2020

2021

4

Disclaimer

Nomura Holdings Inc. published this content on 12 May 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 12 May 2021 07:21:02 UTC.

© Publicnow 2021
Copier lien
All news about NOMURA HOLDINGS, INC.
9h ago
1d ago
1d ago
2d ago
2d ago