2021 Sustainability

Report

CONSOLIDATED

NON-FINANCIAL STATEMENT

in accordance with the Legislative Decree 254/2016 (NFS)

INDEX

LETTER FROM THE CEO 4

METHODOLOGICAL NOTE 6

1. GROUP PROFILE 9

1.1.

Highlights 10

1.2. Who we are, strategy and business model 11

1.3. Shareholders 15

1.4. The Governance system 17

  • 1.5. The System of Internal Controls and Risk

    Management 22

  • 1.6. Sustainable Development Goals a

    nd 2020 - 2023 ESG Plan 34

1.7. External initiatives 44

1.8. ESG Ratings and Indices 45

1.9. Prizes and awards 46

1.10. Membership of associations 47

1.11. Regulators 49

1.12. Supply chain management 50

2. GROUP STAKEHOLDERS

AND MATERIALITY ANALYSIS 53

  • 2.1. Stakeholder engagement

  • 2.2. Material topics

3. ECONOMIC PERFORMANCE

AND CAPITAL STRENGTH

54 56

59

3.1. Economic value generated and distributed 60

3.2. Capital management 63

3.3. Environmentally sustainable assets 64

4. INTEGRITY IN BUSINESS CONDUCT 67

  • 4.1. Organisation and Management Model

  • 4.2. Fight against corruption, conflict of interest

69

management and anti-competitive practices 71

4.3. Protection of Human Rights 73

4.4. Whistleblowing 74

4.5. Tax compliance 75

5.

OUR PEOPLE

81

5.1.

Management of our people

82

5.2.

Equal opportunities and fighting

discrimination

91

  • 5.3. Promoting and developing human resources 94

  • 5.4. Welfare and Industrial Relations 102

5.5. Health and safety 105

6. OUR CUSTOMERS 111

6.1. Customer satisfaction and quality of service 113

6.2. Fairness and transparency 115

6.3. Privacy and data protection 117

6.4. Cyber Security and Fraud Management 119

6.5. Responsible Products and Investments 123

7. ENVIRONMENT 131

7.1. Dematerialisation 134

7.2. Waste and wastewater management 135

7.3. Energy consumption and emissions 136

8. COMMUNITY 143

8.1. Community Support 144

8.2 Financial Education 147

SUBSEQUENT EVENTS 149

BOUNDARY OF IMPACTS RELATING

TO MATERIAL TOPICS 150

GRI CONTENT INDEX 152

EXTERNAL AUDITORS' REPORT 160

LETTER FROM THE CEO

Dear Stakeholders,

the current economic context is evolving rapidly, characterised by the acceleration of already known structural trends and, at the same time, by an increasing focus on environmental and social sustainability. Digitisation is consolidating itself as a road of no return, thanks to undeniable advantages that people are appreciating in various fields, and the demand for financial advice is also increasing, given the greater awareness among money savers of the need for better management of their assets.

Established from the outset as a company focused on long-term sustainable growth, Fineco operates by pursuing its corporate purpose: "to support clients in the responsible management of their savings in order to create the conditions for a more prosperous and fairer society". We want to do this by following the path of transparency, simplicity and innovation, offering clients excellent services and products at a fair price within the three integrated business areas of banking, investing and brokerage.

The constant look to the future that guides business decisions is also the fundamental aspect of the approach to sustainability. Accordingly, Fineco has drawn up a set of ESG goals to be pursued by 2023, divided into six strategic areas: increasing the offering of products and services with added social and environmental value, combating climate change by implementing an Environmental Management System, promoting a responsible supply chain, attention to people, supporting local communities, and strengthening dialogue with socially re-sponsible investors, in addition to participating in initiatives that support our commitment to sustainable devel-opment.

The participation in the UN sustainability initiatives, i.e. the Principles of the Global Compact, the Principles for Responsible Banking and the Principles for Responsible Investment, has enabled the Group to increasingly integrate sustainability risks and factors into its business decisions towards all stakeholders. In terms of custom-er offering, from 2021 the Bank has committed to making ESG-rated funds available and to expanding the range of ESG-rated financial products over time, by continuously identifying and evaluating the services offered by market providers. Fineco Asset Management is committed to integrating ESG criteria into its investment man-agement activities. In the area of Banking & Credit, 2021 saw the consolidation in the market for green mort-gages and the offer of tax credits respectively aimed at encouraging the purchase of energy-efficient buildings and improving the environmental performance of buildings undergoing renovation.

Equally important to the Group is the relationship with its people, particularly in the context of this pandemic that has brought about a change in the relationship between companies and their staff. In dealing with the Covid-19 pandemic, Fineco's priority has been, and continues to be, the health and safety of all its employees, personal financial advisors and customers. The Group has adopted a series of initiatives aimed at preventing and containing the potential spread of the virus within its premises, limiting transfers within Italy of all its employ-ees to the absolute minimum, rigorously strengthening hygiene and health measures in its offices and Fineco Centers and extending the use of smart working to all staff. In addition, a series of initiatives have been put in place to facilitate and improve the work and personal life of employees. The award as Top Employer Italy shows that we are on the right track.

Also in relation to the environment, the Group has continued its path of sustainability adopting an Environ-mental Management System in line with the requirements of the voluntary EU Eco-Management and Audit Scheme (EMAS), including an Environmental Programme for the period 2021-2024, which contains a set of environmental objectives and operational actions, corporate units responsible for their achievement, allocated resources, timeframes and, where possible, quantitative targets.

In this third Non-Financial Statement, we want to tell you about our plan and actions taken to align the Bank's commitments to the 17 United Nations Sustainable Development Goals.

Fineco is now at the forefront in continuing to accompany its stakeholders on the path towards increasing sus-tainability, which we will all have to take. We are proud to say that social responsibility is part of who we are, and has consistently been a cornerstone of our process of creating long-term sustainable value for our current and future stakeholders.

Alessandro Foti

CEO and General Manager

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Finecobank S.p.A. published this content on 06 April 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 06 April 2022 12:31:03 UTC.