In a world where connectivity has become a necessity, automation enabled by these AI apps makes it easier for CSPs to deal with technology challenges while ensuring a prominent level of network quality and stability.
The Service Continuity AI app suite is the latest addition to
'Ericsson Service Continuity solution is a reliable and preemptive way to succeed with consistent performance for complex services. We appreciate the great collaborative experience the last two years between Vodafone and
'With the adoption of Service Continuity use cases for VoLTE (Voice over LTE), we already managed to simplify our operational activities and preempt underlying issues to ensure a continuous user experience satisfaction through our IMS (IP Multimedia Subsystem) network. We are partnering with
The AI app suite is split into five functional categories: insights; performance; assurance; self-healing; and energy efficiency. Each AI app is an intelligent algorithm created jointly with CSPs to nip in the bud potential network issues. Combined with
One example of these AI apps is *CPRI/SFP failure prevention which helps discover risks of service outage due to CPRI link failure that could adversely affect user experience. An outage would normally require an emergency site visit, but with this AI app, the service provider is able to monitor all relevant links path loss trends and will only recommend a site visit once certain thresholds are passed. This preemptive solution can cut costs per site visit by an estimated 30 percent and the reduced downtime will enhance user experience and overall network performance and stability.
Another example is that AI apps under the self-healing function category have already benefited a customer with a recorded 200 zero-touch fixes per month in their network.
There are also AI apps that measure and analyze energy efficiency per site to get detailed insights into the root cause of any inefficiency.
'Ericsson Service Continuity with its human-guided AI/ML network intelligence will empower our customers to think in data to constantly improve performance while adapting to changing market conditions,' says
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