EL AL - Coronavirus - Policy and Updates.

General Information

As a result of the current situation, our offices are closed and we are working with minimum labor.

We apologize for the inconvenience and thank you for your understanding.

Due to the special circumstances surrounding the Coronavirus, the Israeli Ministry of Health prevents entry into Israel by non-Israeli/foreign citizens from several countries. Please enter the following link to make sure your entry into Israel is approved.

EL AL complies with the Ministry of Health instructions. For updates on the Ministry of Health Website

Credit for canceled flight tickets due to the Covid-19 crisis

In recent months, EL AL Israel Airlines has been facing the biggest crisis that has ever befallen the aviation industry against the backdrop of the Coronavirus pandemic. The directives and travel limitations of the State of Israel and other countries, along with public health concerns, have almost completely halted our activities.

As a result, we have had to take extreme but necessary steps that have impaired our ability to provide you with the service you rightly expect in all areas where you are used to being serviced. we apologize to you and thank you for your patience and understanding.

Due to the fact that the assistance plan of the State has commenced, we would like to update you on the refund policy for customers whose flight was canceled due to the Coronavirus pandemic. The credit process allows you to select the compensation you prefer instead of the canceled flight/future flight ticket - a credit or a refund (based on the conditions).

Please note, at this point, you are able to request a credit voucher for a flight that is planned to depart between these dates: February 1, 2020 -July 10, 2020.

More information

Flight Renewal

EL AL announces a gradual return of passenger and cargo flights:

As of September 21, 2020, the company will resume cargo flights to Shanghai, Bombay, and Hong Kong and will also operate charter flights as needed.

From October 1, 2020, EL AL will operate regular passenger flights to Athens and in addition, Sun D'or, a subsidiary of EL AL, will offer charter flights to several destinations in Greece and Croatia, through selected tourism wholesalers in Israel.

From October 12, 2020, the company will resume operations to its main destinations - New York, London, and Paris. Flights to these destinations will be operated by the company's Dreamliner aircraft, which will offer 3 classes of service: Economy, Premium, and Business (subject to change).

From October 25, 2020, The company will resume passenger flights to Los Angeles and Miami.

EL AL operates under the guidelines of the Ministry of Health and the Blue Badge.

Flights Schedule:

Origin - Destination

?Days

Starting of

Athenes - Tel Aviv - Athenes

Flights 541/542 - Sunday to Friday

Flights 543/544 - Monday to Wednesday & Friday

October 1, 2020

Paris - Tel Aviv - Paris

Flights 323/324 - Sunday to Thursday

October 12, 2020

London Heathrow - Tel Aviv - London Heathrow

Flights 315/316

October 12, 2020

New York (JFK) - Tel Aviv - New York (JFK)

Flights 001 - Sunday to Friday

Flights 008 - Sunday to Wednesday & Saturday

Flights 010 - Days vary

?Flights 001 - October 12, 2020

Flights 008 - October 12, 2020

Flight 010 - October 15, 2020

You can choose a class of service: Economy, Premium, and Business.

All other EL AL flights are canceled until October 24, 2020.

All flight tickets for canceled flights are currently frozen, and you will be able to use them in the future.

Booking a Flight

To avoid inconveniences, before booking a flight, please read the Ministry of Health requirements published on the Ministry of Health website >>

Please note, according to the instruction of the Ministry of Health, any person who does not meet the specified requirements is not allowed to board the plane.

For information regarding the valid regulations related to the COVID-19 Virus in certain countries, see the attached information provided by IATA >>. EL AL is not responsible for the information contained on this website and it is made clear that it is external information.

It is hereby clarified that the costumers are responsible and liable for getting the most updated information and regulations from the official bodies/regulators of each country.

It is recommended to bring hand baggage that can be stored under the seat in the aircraft.

(C) 2020 Electronic News Publishing, source ENP Newswire