EGAIN CORPORATION

EGAN
Delayed Nasdaq - 04:00 2022-12-02 pm EST
8.940 USD +1.82%

EGain Corporation Announces That eGain Knowledge Hub™ Is Now Integrated with Cisco Webex Contact Center

06/10/2022 | 02:01pm

eGain Corporation announced that eGain Knowledge Hub™ is now integrated with Cisco Webex Contact Center. Infused with AI and analytics, eGain Knowledge Hub for Cisco Webex Contact Center empowers all agents to solve omnichannel customer queries with personalized answers and conversational guidance served inside the Cisco WCC agent desktop, slashing training needs and ensuring compliance. The hub federates knowledge from multiple sources and guides agents through the customer conversation based on the context, agent experience level, and the interaction channel.

It also helps deliver wow self-service across omnichannel touchpoints, including IVR. Rich analytics and machine learning enable intent inference and provide actionable insights to optimize knowledge adoption, relevance, and performance.

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