SUSTAINABILITY REPORT

Duty Free International Limited / Sustainability Report 2021

CONTENTS

BOARD OF DIRECTORS' STATEMENT ...............................................................................................

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ABOUT DUTY FREE INTERNATIONAL LIMITED ("DFI") ...................................................................

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ABOUT THIS SUSTAINABILITY REPORT............................................................................................

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SUSTAINABILITY AT DFI .........................................................................................................................

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SUSTAINABILITY GOVERNANCE...............................................................................................................

8

ETHICS AND COMPLIANCE ......................................................................................................................

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Anti-Corruption and Whistleblowing..........................................................................................

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STAKEHOLDER ENGAGEMENT ........................................................................................................

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MATERIALITY ASSESSMENT ............................................................................................................

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MAPPING OUR SUSTAINABILITY FOCUS AREAS AGAINST THE UNSDGS ................................

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ECONOMIC ...........................................................................................................................................

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ECONOMIC IMPACT OF DUTY FREE RETAIL............................................................................................

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SUPPORTING LOCAL ECONOMIC DEVELOPMENT....................................................................................

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ENVIRONMENTAL ...............................................................................................................................

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RESOURCES MANAGEMENT..................................................................................................................

20

Renewable Energy .......................................................................................................................

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Water Management ......................................................................................................................

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WASTE MANAGEMENT..........................................................................................................................

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SOCIAL .................................................................................................................................................

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VALUING OUR EMPLOYEES AND PROTECTING THEIR RIGHTS..................................................

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SALARY AND BENEFIT ..........................................................................................................................

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Compensating Our People Fairly ...............................................................................................

26

TALENT MANAGEMENT.........................................................................................................................

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EQUAL EMPLOYMENT ...........................................................................................................................

28

OCCUPATIONAL HEALTH AND SAFETY ..................................................................................................

30

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Duty Free International Limited / Sustainability Report 2021

SOCIETY ...............................................................................................................................................

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CUSTOMER-FOCUSED ACROSS OPERATIONS..............................................................................

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CREATING A UNIQUE SHOPPING EXPERIENCE........................................................................................

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CUSTOMER SATISFACTION AND LOYALTY..............................................................................................

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Rewarding Customer Loyalty .....................................................................................................

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DFI'S COMMITMENT .............................................................................................................................

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GRI CONTENT INDEX..........................................................................................................................

34

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Duty Free International Limited / Sustainability Report 2021

BOARD OF DIRECTORS' STATEMENT

The Board of Directors ("Board") of Duty Free International Limited ("DFI"), together with its subsidiaries ("the Group"), is pleased to present the Group's fourth annual Sustainability Report for the financial year ended 28 February 2021 ("FY2021").

FY2021 marked an extremely challenging year for the Group in the wake of the COVID-19 pandemic which caused disruption of an unprecedented scale to global health, social and economic activities. The Group's business operations, as with most business globally, was impacted by the pandemic. To mitigate the impact of this pandemic, the Group implemented an aggressive cost optimisation plan in April 2020 which included the deferral of non-critical capital expenditures, cost cutting measures on operating overheads and closure of non-profitable outlets. Despite the initiatives and cost containment exercise the Group had put in place, COVID-19 related circumstances have certainly impacted and disrupted the Group's operations.

Even with the challenges of the pandemic, the Board recognises the importance of a sustainable society through the practice of sustainable management in both the Group's business as well as the environment and society. Safety measures and protocols were put in place for the Group's operations and workplace while complying strictly to the regulations and standard operating procedures imposed by the authorities. The Board has overall responsibility for sustainability and incorporates certain key Environmental, Social and Governance ("ESG") issues in its strategies. The Group's sustainability efforts, guided by the Board and assisted by a sustainability working group, continuously identify, address and manage key material ESG factors that are material for the continuity of the Group's business. The disclosures in this report detail the Group's efforts in managing the key ESG issues in the Group.

We would like to take this opportunity to record our appreciation for each and every healthcare worker and enforcement personnel who are working hard to curb the spread of COVID-19. We also wish to convey our heartfelt appreciation to all our partners and stakeholders for their support and trust in DFI. The extraordinary dedication, co-operation and esprit de corps manifested by the management and employees working together as one family has enabled the Group to ride through this difficult year. We would like to express our gratitude and applaud them for their dedication and commitment to the Group.

Board of Directors

Duty Free International Limited

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Duty Free International Limited / Sustainability Report 2021

ABOUT DUTY FREE INTERNATIONAL LIMITED ("DFI")

Duty Free International Limited ("DFI"), together with its subsidiaries ("the Group") is the largest local duty-free retailing group in Malaysia with more than 42 years of experience and a strategic presence at all leading entry and exit points in Peninsular Malaysia. The Group operates duty-free retail outlets/complexes and trading outlets throughout Peninsular Malaysia including Johor Bahru, Bukit Kayu Hitam, Kuala Lumpur International Airports, Senai International Airport, Padang Besar and Langkawi.

Airports

Bordertowns

Down towns

Seaports

Duty Free

Zones

DFI's core value is providing travellers with an exclusive duty-free shopping experience beyond their expectations by delivering the highest standards of customer service, retail execution and an extensive premium selection of international brands of imported duty-free beverages, tobacco products, chocolates and confectionery products, perfumery, cosmetics and souvenirs.

In addition to the Group's trading of duty-free goods and non-dutiable merchandise, DFI owns the Black Forest Golf and Country Club and an oil palm plantation which are strategically located near the Malaysia-Thailand border at Bukit Kayu Hitam.

Duty Free Outlet at Langkawi, Pantai Cenang

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Duty Free International Limited published this content on 29 July 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 29 July 2021 09:46:08 UTC.