AMERICAN AIRLINES GR

AAL
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American Airlines : Eliminates Change Fees on International Tickets; Customers can also book tickets through reservations with no service charge

11/20/2020 | 09:29am

FORT WORTH, Texas - American Airlines is giving customers complete flexibility when they travel on American.

'We are committed to making travel easier for our customers who fly on American,' said American's Chief Revenue Officer Vasu Raja. 'By eliminating change fees, we're giving customers more flexibility no matter when or where they plan to travel.'

No more change fees

Effective immediately, American will eliminate change fees for First Class, Business Class, Premium Economy and Main Cabin (except Basic Economy) tickets for all long-haul international flying when travel originates in North or South America. This new policy matches American's previous announcement to get rid of change fees on most domestic and short-haul international flying.

As a reminder, American allows customers to keep the full value of eligible tickets if they change their travel plans prior to their scheduled travel. Although customers will have to pay the fare difference for a new flight, customers will not lose their ticket value if the new flight is less expensive.

Customer-friendly initiatives

Customers will no longer pay a service charge when booking a ticket through reservations. The service charge had been waived during the coronavirus (COVID-19) pandemic but will be eliminated going forward.

American is dedicated to providing customers flexibility during this uncertain time. Recently, the airline removed reinstatement fees on award tickets and began offering customers free same-day standby on earlier flights. And AAdvantage members who have achieved Elite status now receive the benefits, such as upgrades, Preferred and Main Cabin Extra seating and same day flight changes, that they have earned no matter what ticket they purchase.

About American Airlines Group

American's purpose is to care for people on life's journey. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company's stock is included in the S&P 500. Learn more about what's happening at American by visiting news.aa.com and connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines.

(C) 2020 Electronic News Publishing, source ENP Newswire

© Acquiremedia 2020
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