'Our schedule is driven by a number of factors including airport takeoff and landing slots which generally operate on a 'use it or lose it' basis. This means if you don't fly the majority of your schedule you may lose access to airports. We have been waiting to receive slot alleviation for the April to end of June period, which means our regular slot times are protected even if we can't fly them all. As this is now progressing, we are now able to move ahead with adapting our schedule through to 30 June to better reflect the low demand environment we are currently operating in.'
'We understand these are very uncertain times and it can be tricky for people looking to get home with a lot of things needing to line up including flights, testing and managed isolation bookings. We feel a responsibility to ensure Kiwis can come home and are doing our best to make this happen as smoothly as possible. We strongly recommend customers check government border restrictions for the relevant countries and/or individual passport requirements before booking a ticket.'
The airline's customer service team is supporting those affected by these changes. Customers booked via a travel agent, including a third-party website (e.g. Expedia,
The updated schedule from
Pacific services Frequency
Auckland -Nadi One return service per week
Auckland -Niue One return service per week
Auckland - Rarotonga Daily return service
Auckland -Samoa One return service per week
Auckland -Tonga One return service per week
Sydney -Norfolk Island Three return services per week
Brisbane -Norfolk Island Three return services per week
Long haul services Frequency
Auckland -Los Angeles Two return services per week
Auckland -Hong Kong Two return services per week
Auckland -Shanghai Two return services per week
Auckland -Tokyo One return service per week
Auckland -Seoul One return service per month
Ends
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Email: media@airnz.co.nz
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