The bank announced that it will provide these relief measures with immediate effect. This will be further backed by community relief measures to help the local healthcare authorities combat the outbreak.
HSBC Sri Lanka remains committed to supporting the community in adversity. Speaking further
The relief measures introduced by HSBC Sri Lanka for Personal and Corporate customers to endure market uncertainties include the following:
Personal Banking customers
Payment assistance and additional liquidity to all Personal Banking customers
Given the challenges around access to payment points, Credit Card payment due dates for all cards have been extended until the next statement due date and Late Payment Fees have been waived off.
0% Interest repayment plans up to 6 months on all medical expenses over
The bank will waive off all cheque return fees until further notice
Full waiver on early withdrawal of LKR time deposits
2. Providing customers easy access and convenience for their everyday banking needs
Free online self-registrations to enjoy HSBC Internet and Mobile Banking
All digital banking services via HSBC Mobile Banking and Online and transactions will be free of charge (no fees) for all personal customers of
Access at over 4,000
3. Hardship and forbearance support to any affected customer:
Suspension of credit card payments up to 3 months and concessions on Credit Card interest rates up to 50% for a period of 6 months
Debt moratoriums on Personal Loans repayments up to 6 months
We are fully committed to implement all relief programmes proposed by the Government upon further direction from the
Customers who are medically or financially affected can contact the bank's COVID- 19 support team on 011-5388100 or e-mail us on payments@hsbc.com.lk for further assistance.
Wholesale Banking customers
Up to an additional 60-day extension on trade loans maturing between 20 March and
Faster turnaround on shipping guarantees
Waiver of amendment fees on import document credits relating to delays due to COVID-19.
If
Any affected customer simply needs to reach out to either the COVID -19 support team (Personal customers) or their respective Client Service Manager ( Corporate customers) to obtain these relief measures. The size and structure of
Community Support
To encourage social distancing the bank encourages its customers to use HSBC Mobile ,
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